PapaReviews of joinpapa.com

The person who came to help me was great, but I'm not happy with the customer service team. I've received calls to ask how my visit went, before anyone ever came out. Several have talked to me like I was a 5 year old, very condescending. One asked my age and I said 54 and she cooed "ohhhh, that's so young!" Another customer service rep asked if I'd like the number to call Papa Pals in the future, and when I said yes, she replied "Oh. I have to go look for the number in my notes". It took awhile and she found it, but why offer the number when you don't have it? When I do try to call them, they always say they are having an unusually long hold time and tell me to leave a message, but they don't call back. They were supposed to schedule someone for Thursday, but scheduled them for Tuesday instead, even though they repeated the time back to me to confirm. I'm currently on hold yet again because no one called me back when I left a message for a call back. The customer service team don't seem to know what they are doing, and it's really frustrating.

I scheduled A pick up in Coral Springs Florida on May 10 for 3:30' pm. I called on Monday to make sure they'd assigned A driver because on Friday they said someone was supposed to call me but never did. I had held on phone for over 50 minutes when another call came in..this was Monday the day I needed picking up...it was 1:45 or so. Maria who was supposed to pick me up said she'd be there. I was upset over holding so long day of pickup and no call till about an hour and half before I needed picked up. I'm thinking I don't have a ride. At 3:24 she calls and says she's at the gate and there's A line. I said ok because I won't be ready till 3:30 anyway because my time had been used up holding for someone to answer earlier needing to know if I even had a ride coming. At 3:29 I went outside at looked at the gate...no cars. I thought that was really weird anyway because the gates never backed up there at my sons where I was visiting. His wife said it was weird. I waited at the corner watching for her till 3:56. No one showed. Not sure where she was but now I had no way to get to the airport. I'm NOT happy. I'm on disability and live in pain. This was a horrible experience. I had to call uber. NOT happy. I felt very unsafe. I left 4 voicemails for her and none returned. Of course Papa's line is always a long wait and couldn't get them. This company has a great idea to help seniors but they need reliable help on phones and services especially if you're going to airport or appointment. I'm extremely upset with this outcome. Exactly where was Maria my ride? I'm lucky my plane was delayed to Dallas. Someone from this company owes me an explanation as to why I wasn't picked up!!!!! NOT happy!!! My pickup when I came to Florida was a great kind man named David. To bad Maria ruined my return ride. Unbelievable.... Left stranded...😖

Papa Pal drove my mother and I to medical appointment. Driver did not seem confident in navigating and was not wearing mask or working seatbelts in her car. Car smelled like cigarettes and a/c was not working. Driver did not seem happy with management from main office. Complaining about low pay and complications with accuracy of payroll.

My experience was very positive. From the start to the end. The customer representative Juan was very helpful and patient with me arranging a service I needed. My driver Ivonne was on time, also patient with me and friendly. The other representative Omar explained well about the final receipt. The service was excellent.

The service was fantastic and my pal was very pleasant to ride with. I was well taken care of throughout my experience!

I missed another doctors appointment because of Papa Pal.

I THANK ALL..., AND HAPPY SPRINGTIME TO ALL...!

Acquirente da lontano ahaha ma molto soddisfatto vi apprezzo