PapaReviews of joinpapa.com

I would give them zero if I could I am disabled and have made 5 appointments with them to do my floors and they have canceled all 5 appointments 30 minutes before appointment time.

I tried applying for the platform. They "need" every last bit of information and data from you right up front. Once you give them all of your passwords, SSN, DOB, Mother's maiden name, etc. they send you an email stating they don't have any positions around here. My reading leads me to believe there IS a functional company doing home health care. It just felt like they might make more money selling my data than home care.

What made my experience great was the location and my first member visit went very well.

Had a guy come 7-7-26 to help and he took a wallet and charged all cards, changed pin numbers and even tried to change emails going to the accounts. Careful who you allow in your homes. Worst decision ever!

Horrible uncaring reps on the phone. They always arrive late and make me late for my doc appt and want me to meet them in an alley in back of my street when I live in a house on a Main Street. I call in the job a week in advance and no one picks it up. If your treatment or doc runs late they leave you stranded

The company is an awesome platform for people that are truly in need of help. I feel like some clients are abusing the needed assistance. The pay should be more. The inbound staff is always very pleasant.

I want to be as transparent as I can on this review, as someone who has recently worked for Papa Pals. On the VS and Customer Service side, VS was such a great experience overall making sure our clients got the proper support. Now on CS I was on the frontline and I was getting all of the inbound calls. Everything seemed amazing at first, until I started getting calls that Papa was basically saying one thing and another. It was a lot of back and forth daily which would cause a lot of stress. The supervisors take so long to respond in Slack which makes the clients stress out even harder. A lot of not paying attention to the notes, I’m getting berated by the clients. My main supervisor she just was not as helpful as everyone would say. She was barely ever there and her communication was so poor. This is not to bash your company at all, as someone who went above and beyond constantly I want to bring my experience. Also members have caught past stealing from them. Making up lies and excuses to stay cooking the clock, pals also not clocking in or out when supposed to. The app is pretty faulty it’s self, pals taking visits and then complaining they don’t have a lot of gas. Then why did you accept it? The mention of lawsuits were always made at me. Apparently Papa Pals has a class action lawsuit I had no idea about either. Everyday it was complete chaos and the clients actually liked working with me. There was just a lot of unorganized chaos to be frank.

Let me say it shortly it was priceless.