PapaReviews of joinpapa.com

4.01,010 reviews
Hospital & Emergency
78 SW, 7th Street, Miami, Florida

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Papa

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About Papa

Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.

Papa (joinpapa.com) has 1,010 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: joinpapa.com
Website: joinpapa.com
Category: Hospital & Emergency
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Papa reviews

1,010 approved reviews, newest moderated first

Lili Garcia S.
Apr 20, 2024
I liked using this app
I liked using this app ; this job is more likely to help people with their needs . The client I had today was really nice.
Response from PapaApr 29, 2024
Thank you for sharing your feedback with us!
David L.
Apr 18, 2024
This could be a great company but I…
Love helping these great people , there is some challenges but it's all worth the experience if you have the heart to help people
Response from PapaApr 19, 2024
Hi there, we’re sorry to hear about your experience. We want to assure you that we take all feedback very seriously and your comments have been raised with the relevant team for consideration. We would like to investigate this case further. Can you please submit a ticket with your information at the link here: https://papa.com/palsupport? Our team will look into this and contact you directly.
Mary G.
Apr 18, 2024
Everything went very well
Everything went very well. The app was easy to use and the time was kept and list of duties. All went very good.
Response from PapaApr 19, 2024
Thanks for sharing your feedback with us! We appreciate it!
Aisha
Apr 17, 2024
Papa is highly unreliable
Papa is highly unreliable i call 3 days ahead of time as I was told I was supposed to do. They don't show up most of the time without a notice. I have to call them every time even when I specifically asked to get a notice if people are not available. I shouldn't have to chase people and miss appointments. I filed a complaint with the help of my insurance. I'm annoyed.
Response from PapaApr 19, 2024
Hi there, we're sorry to hear about this and appreciate you bringing this to our attention. Our goal is to provide the best experience for both our Papa Pals and our members. We appreciate your feedback and assure you that all reviews are raised with the relevant team for consideration.
Terri
Apr 17, 2024
I love being a papa pal
I love being a papa pal! I enjoy helping others and the papas are so happy to have my help. Being a pal has given me a way to give back to my community and help others
Response from PapaApr 19, 2024
Thanks for sharing your feedback with us! We appreciate you and all of the awesome work you do as a Papa Pal!
Sandra E.
Apr 16, 2024
The people were friendly and kind.
The people were friendly and kind.
Response from PapaApr 19, 2024
Thanks for sharing your feedback with us! We appreciate it!
Parker K.
Apr 14, 2024
First visit went well
First visit went well
Response from PapaApr 15, 2024
Awesome! Thanks for sharing your feedback with us.
Hassan S.
Apr 10, 2024
First visit.
I am giving a high rate for the visit itself.
Response from PapaApr 11, 2024
Thanks for sharing your feedback with us! We appreciate it.

PapaReviews of joinpapa.com

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