Midi HealthReviews of joinmidi.com

I will not be a returning client to Midi Health. I met with a provider for my initial appointment. I explained how awful I had been feeling, anxious, and confused. The provider listened to my concerns and then advised me to see my primary care doctor so they can run labs. Meanwhile, before the appointment, I submitted all personal information, including my local pharmacy and nearest lab. Why I did this is beyond me since the provider did not order any labs for me, only insisted my pcp order them. I left the appointment feeling disappointed and right back to where I started in the first place. When I reached out to customer support, Maggie, the customer support specialist, replied to my concerns saying that my care appointment had been reviewed and deemed appropriate. As a result, they cannot reimburse me for my appointment; however, she offered another complimentary visit with another provider. I immediately declined. If the first appointment was “reviewed” and deemed adequate by Midi Health, I know Midi Health is absolutely not for me. It seems Midi Health sets the bar very low when it comes to quality care. I found another telehealth provider and could not be happier. Look around. Midi Health is pushed on social media by these influencers for a reason. I would not recommend them to anyone.

My initial appointment we great. I was diagnosed with perimenopause (that I've been fighting for over the last 6 years). I got a prescription for .0375mg Estradiol Patch and .35mg Norethindrone. After 6 weeks and my 15 minutes follow up I told my clinician that the small benefits I saw have slowly started to regress and I'm where I was before the hormones. With symptoms getting worse on days 2 and 3 of the patch. My clinician is over here googling 1 symptom insisting on either lowering my estrogen dose or asking why can't I just go back on the birth control I was on before where I was having intense menopause symptoms like hot flashes. She then focused on all these natural supplements and hinted that until I've had these symptoms for 3-6 months she wouldn't raise my estrogen patch. After our visit I got a text for all these supplements for me to purchase through Midi's partner full script. So much for a menopause focused company. I now need to try yet another doctor to help me with this.

How are you going to offer services to people. But then deny them when you dont take their insurance, but the person can absolutely pay out of pocket? And anywhere else that i have gone that doesnt take my insurance, just like you that knows what insurance I have, allows me to pay OUT OF POCKET with no issues. Doesn't give some bull crap excues about some clause how its against some law blah blah NO its not you liers. Because ive talked with Winona and with Paloma aaaaaaaand aaalll my other DOCTORS. Actual Doctors, that will let you pay out of pocket if they dont take your insurance AFTER FINDING OUT what insured you have. This is discrimination and profiling. And I will boycott your company to everyone and anyone I see. I will leave accurate, horrible, reviews about you so possible patients everywhere can can be warned about your picking and choosing ofpatients because that is what a company like yours deserves. You only want people with insurance so that you can make sure to SQUEEES every red cent out of every last one of those patients. You greedy pos.

MIDI is clearly all about quantity, not quality. They employ thousands of "doctors" who see countless patients daily in 15-minute virtual increments. They claim to be known for their "fast, easy contact with doctors who treat with empathy." My experience was the opposite in every way. Alisa Frierson had not read my file prior to our first appointment and therefore had no idea I was a new patient. She expressed zero remorse, but instead, shared that she "sees upwards of 30 patients daily, including taking on patients from other docs." She led me to believe she would be available as soon as my labs were uploaded. She was out for a week and a half. She was 10 minutes late to my 15-minute appointment today. Again, no apology or accountability, just the same canned greeting, "How is your treatment plan going?" To which I reminded her, again, that I am not on a treatment plan yet because she needed to read my labs. During this conversation, she was rude, argumentative, and completely lacking in empathy. She refused to give me my full 15-minute appointment time because she "had another patient waiting." When I told her I wanted to request a different doctor, she said, "Well, your labs came back normal. Are you going to start a new medication or not? If there's nothing else I can help you with today, I need to get to my next patient." Absolutely one of the worst doctor exchanges I've experienced ever.

Initial 30 minute consult was mostly confirming what I had filled out on-line. In last minutes it was wrapped up in asking me to schedule the 15 minute follow-up. Recommendations/protocol not discussed, followed later. I’m okay with all the above, what followed was absurd. 250 for 30 minutes 125 for 15 minutes I’m okay to pay this amount out of pocket if the website actually functioned. I spent hours to and fro getting bouncing to various on-line health portals. One moment I have an account, the next I didn’t, bizarre and frustrating. Phoning was of no help — AI greeter called me by name eager to assist. When it could not accept my agent request, I was cut off. Rinse and Repeat. My expectation at this price point where MIDI nursing staff recommends MIDI products the company would be much more accountable and customer focused.

Getting a prescription renewal and refill has become exhausting. I communicate with provider through AthenaHaealth and purchase prescription through Midi Health. Estradiol and progesterone has not been an issue but testosterone cream has been an exhaustive back and forth and at this point with no resolution. Appt for renewal at the beginning of June. Mid July and no prescription. 3 more days of back forth through messaging with a different person each time. And there’s no discernible phone number to call for more immediate resolution. I’m done. Time to old school it and find a local provider. UPDATE 7/21/26 I think Midi has a bot that responds to these reviews. No one from Midi has actually reached out to me. Most of the responses you see to the reviews in Trust Pilot look auto generated.

Absolutely HORRIBLE experience. Beware! Do not trust the “real time” insurance check. It will tell you they’re in network. Midi will choose to notify you via email slightly before your appointment to tell you you’re actually out of network and will bill you $250. Absolute garbage customer service and shady business practice.

Felt unheard, the provider did not listen to a word I said and I had to repeat things to her over and over. The appointment was a waste of time and money.