Midi HealthReviews of joinmidi.com

It takes days to get a response back and I have scheduled 2 appointments in which the Dr did not show up. Very poor customer service

Lied and said my appointment was covered by my insurance. Even said so during my appointment. To later get a $200 bill. Prescription needed prior authorization and couldn’t get ahold of anyone to complete that. Wanted to push there website for the medication. Assuming they get kick backs for selling their own medication than allowing pharmacy to fill. Absolutely waste of time.

I appreciate that I was able to get my perimenopausal concerns addressed fairly quickly, but it ends there for me. The first appointment I booked had the time and date switched to a random time and date without inquiring as to my availability. I was then assigned a nurse practitioner, Ashley, who was not friendly - had zero personality and was stone faced during the three visits we did have. Now let’s talk about those visits - the technology didn’t work causing me to have to reschedule two of those three, which was incredibly frustrating. On top of that since they are virtual visits expect to pay about $200 each visit as they are not covered by insurance (and I have excellent insurance). This brings me to my last complaint. I’m assigned to Ashley who each time we have chatted, I’ve told I cannot do a meeting before 5 pm. She suddenly switched all my appointments to 4 pm and I see her schedule is now only till 5 pm every day. I am so frustrated I cancelled this last visit and will be having my GP take this over. It’s good for what it is, and to get started, but beyond that, it’s not worth the money or the aggravation.

I found it to be too impersonal. The nurse seemed to least interested and notes were scripted with no regards to educating the person. I feel talking to my obygn was so much better vs Midi. I don't recommend.

The NP I work with is great. Very attentive and answers all of my questions. Although I thought it was weird for her not to order any tests but no big deal. The reason I'm giving the 2 stars is because of their communication issues. They have been EXTREMLY slow to respond to any of my messages. I have to send multiple to get a reply if I even get one. They do not respond to the pharmacy. They do not respond when the insurance asks for more info for prior authorizations, which ends up getting them canceled. Their unresponsiveness is driving me mad!! Will definitely be seeking services elsewhere.

MY FIRST APPOINTMENT ON 1/28 WENT WELL. I WAS SCHEDULED FOR A 30 MINUTE APPOINTMENT. MY CLINICIAN WAS KIND AND LISTENED BUT IT WAS OVER WITHIN 8 MINUTES AND I WAS PRESCRIBED HRT THAT WILL BE SENT OVER TO THE PHARMACY OF MY CHOICE. BEING THAT IVE NEVER HAD HRT PRESCRIBED AND DIDN'T KNOW THAT MANY PHARMACIES DON'T CARRY IT, I GAVE THE CLOSEST PHARMACY TO MY HOME. WHEN I CALLED TO ASK ABOUT THE STATUS OF THE PRESCRIPTION I WAS TOLD THAT THEY CANNOT FILL IT BECAUSE IT WAS ON BACK ORDER. WHEN I SENT A MESSAGE THROUGH THE PORTAL TO ALERT THEM THAT THE PRESCRIPTION WAS NOT AVAILABLE TO FILL AND GAVE THEM AN ALTERNATIVE TO SEND OVER I GOT A SHORT RESPONSE 4 DAYS LATER THAT THE ORIGINAL PRESCRIPTION WAS ALREADY SENT AND THAT I NEEDED TO SPEAK TO THE PHARMACIST. THEY NEVER READ THE PRIOR MESSAGES THAT STATED THAT IT WAS UNAVAILABLE. THE FACT THAT I HAVE TO WAIT 4-5 DAYS BEFORE A RESPONSE AND QUESTIONS BEING UNANSWERED IS VERY UNCOMFORTABLE. IT IS NOW 2/4 AND AFTER 4 MESSAGES, IM STILL SEEKING HELP. I DONT FEEL GOOD PAYING OUT OF POCKET BEING THAT IM UNINSURED FOR AN APPOINTMENT AND NOT ACTUALLY GETTING THE ASSISTANCE I NEED TO FILL THE PRESCRIPTIONS THAT ARE SUPPOSED TO HELP ME. I DO NOT KNOW IF I WILL CONTINUE USING MIDI HEALTH IF MY ISSUES ARENT ADDRESSED WITH MORE PUNCTUAL AND ACCURATE CARE. IVE SEEN COUNTLESS ADS FOR MIDI HEALTH AND WAS SO EXCITED TO FINALLY GET SOME RELIEF BUT TAKING MY EXPERIENCE INTO CONSIDERATION I DONT THINK I WILL BE RECOMMENDING THEM TO ANYONE MOVING FORWARD.

Scheduling was easy, and my appointment with the nurse practitioner itself went fine. Unfortunately, everything after that has been extremely frustrating. I sent my provider three messages through the patient portal and attempted to contact Midi’s support desk four times via phone (which I had to Google) and email regarding a prescription issue—the NP’s license is showing as out of state. It has now been eight days with zero response. No acknowledgment, no follow-up. My pharmacy has also contacted Midi three times and confirmed the prescription keeps being resent back to them incorrectly, despite clear instructions on what needs to be fixed. Specifically, they are adding the NP license information in a "notes" section rather than it being assigned correctly at the bottom of the prescription. As a result, I’ve been waiting over a week to start medications I genuinely need, with no way to reach a live person for help. This may actually be a pharmacy issue and I would be happy to try another pharmacy, but I've received not one response or reply to my multiple requests for assistance to know where the issue lies. For a healthcare company, this level of post-visit support failure is unacceptable and has seriously impacted my trust in the service. I am a self-pay patient and at this moment, I regret spending my money on Midi services.

I was optimistic about this visit, considering their attention to women’s health and the provider was great during the call very knowledgeable. However, I utilize their portal to submit a pharmacy issue to my provider and she still has not gotten back to me and it’s been a little over a week since the visit. There are no ways to get in touch with anybody other than through the portal. It’s frustrating and isn’t any better than the frustration you would have seeing a local provider. I don’t think the service is anything special.