Starrla1
It's convenient and informative
It's convenient and informative. I feel like this will work for me because I have someone I can communicate when I need to.

The leading virtual care clinic for women in midlife.Created by the best minds in medicine. Delivered by expert clinicians. Covered by insurance.
Midi Health (joinmidi.com) has 1,711 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Starrla1
It's convenient and informative. I feel like this will work for me because I have someone I can communicate when I need to.
Sue D.
UPDATE: Customer Service has reached out to me on a couple of occasions and we scheduled a follow-up appointment. Since the majority of my disappointment was from customer service, I have revised this review to 4 stars. Thank you! I had my 1st appointment and it was not what I had expected. Perhaps I had high hopes since the MIDI website was exactly what I was looking for. I attempted to email my recent labs for the clinician to review prior to the initial appt and was denied since I was “not yet” a client. Then when I had my appointment, I was under the impression it was an hour app and it only lasted 15 min. I completed the intake form indicating my concerns to be hormones and weight management. My past experience is the provider combined the 2 since they go hand in hand. In fact, when I 1st started Hormone Replacement Therapy, it was for weight management. The clinician informed me they are separate appts, so this was discouraging since I am in self-pay. She apologized & explained why Customer Service declined to add the lab results to my account and told me to send them again. So I forwarded the previous email with the results. Unfortunately Customer Service rejected the email again stating I have to upload them the portal. This is very poor customer service especially being a new client. Leaving everything up to the consumer. I work full time, have family obligations but try to get my workout in and do not have extra time to upload docs previously sent via email as instructed to. On a positive note and the reason I would give MIDI another chance is the clinician said she would send the prescriptions to my pharmacy and she did just that. I had them within 24 hours, which I greatly appreciate! However I still do not have a long term strategy to help with the weight gain associated with post menopause. In addition, my follow up appt has already been rescheduled 3 times. I prefer to have a clinician who has more experience with post menopausal issues.
Response from Midi HealthOct 8, 2024
Hello Sue! Thank you for providing us with your feedback. We are so sorry to hear this was your first experience with Midi and understand your frustration regarding not being able to email your lab results and the shortened appointment time. We have requested some information from you so our head of patient experience can reach out to you directly. We will do everything we can to make this right!
Selena L.
Convenient for a follow up
Response from Midi HealthSep 12, 2024
Thanks for the review!
Erin P.
Update: The simiglutides situation still remains the same. Midi has removed the doctor visit charge of $250! I'm and thankful as I DID ASK BEFORE STARTING THE APPOINTMENT IF IT WAS COVERED. Everyone I have talked to has been helpful and I'm grateful that they understand where I'm coming from. Great job MIDI!, NOW,just get that simiglutides situation straight. 👍 Original post: The doctor was great everything else, was horrible. I asked the Dr before we started if my insurance was coving this appointment, and she said it must be or it wouldn't have been scheduled. Well guess what... I got a bill for @$250 for talking to that Dr for 8 min! I was quoted $150 for similitudes and charged $251 for 4 units!!!! I got a call today from Midi and it was regarding my simiglutides charge, they said they can be from $150 on up. I paid $250+ for 4 units 😳. They just said the Dr was misinformed. Basically to bad for me. I asked about the insurance, she said she had no idea. To reupload my insurance information. So great I will not be paying it, I don't care about my perfect credit score!!!!!!!!!
Response from Midi HealthAug 27, 2024
Hi Erin! We are so sorry to hear this was your experience. We have requested some information from you so we can follow up with you directly. We will do everything we can to make this right! Thank you for taking the time to provide us with this feedback!
Margaret G.
The practitioner was a couple minutes late for my appointment. My appointment went well and she asked thorough questions. However, she prescribed my progesterone that is not covered by my insurance and it will cost $50/month. I was shocked as that's not sustainable.
Julie E.
Every aspect was made simple. Very efficient and easy.
Response from Midi HealthAug 8, 2024
Hi Julie! Thanks for providing us with your feedback!
Rebecca G.
My Clinician Ludrena is wonderful! She listens and is empathetic. My only issue is with Belmar Pharmacy. They are not great at responding back to email inquiries. But all in all I am really pleased and feel like I am on my way to a better quality of life.
Response from Midi HealthAug 8, 2024
Thank you so much for providing us your feedback. We are so happy to hear you enjoy your clinician! We will pass along this information to our team so we can improve our email communication. Thanks again for using Midi!
Angela
We definitely had time to cover the main component of what I was hoping to talk about. We couldn’t schedule a follow up because my provider was booked out for the next 3 months. Hoping that eases a bit.
Response from Midi HealthAug 8, 2024
Hi Angela! We are so happy to hear you had a good first appointment. We apologize for the long wait you are experiencing when trying to schedule a follow up appointment. Please email us at [email protected] and we will do everything we can to get you in sooner.