Midi HealthReviews of joinmidi.com

Midi will gladly take your money, but it is not upfront about its process. The company markets itself as a champion of women’s health and spends heavily on celebrity endorsements, yet it provides almost no meaningful customer service. Call the support line and you get AI. Email the support desk and you receive a long, AI-written response that does not actually answer your questions. Since no one on their team seems willing to explain this clearly, I will: Between the two to three required visits and lab work, you may spend upward of $700 before being prescribed testosterone. Even then, you may still have no one available to answer basic questions, such as whether your labs have been received or how many visits are required before you can access the medication you specifically requested. I think it is genuinely important that women have more options for menopause symptom relief. But it is unacceptable for companies to market themselves as compassionate health care providers while leaving women confused, unsupported and paying hundreds of dollars just to get basic answers. Women in pain deserve transparency, real customer service and honest pricing. Instead Midi just gives polished marketing followed by a wall of AI-generated nonanswers

Not happy, everything takes more and more visits. First visit was with a nurse practitioner who could not prescribe me testosterone and pretty much.Just started me on the lowest dose. Estrogen patches. So I Needed to book another appointment and pay more for another visit with another nurse practitioner to hopefully start to testosterone cream.But that didn't happen. The system us programmed to comprehend and more snd more visits everytime you want to add or change your Rx or dosage or request refills. 3 appointments later I still dont have my testosterone cream prescribed YET!

They ripped me by fluctuating my billing for the same 15 minutes every month! $30 to 60, then 105 to $200. Ripped off!!!!

I really wanted to like Midi. I've been with them for 4 months. The practitioner I saw was knowledgeable and kind. I liked the treatment plan she devised. However, I hate their website interface. You have to log in to two separate portals to interact with anyone. Plus, there have been ongoing billing issues. I was told my insurance covered these visits, then I received an almost $500 bill. Then, I was told it was just a discrepancy and that my bill would be removed. It was removed for a short time, but always reappears. Now it's back with a 2-month late notice. At this point, I'm ready to switch to another provider and most likely will.

I was really hoping for a great experience based on the ads and reviews I saw, and it could have just been that I was paired up with an NP that really didn't care to learn about me and my symptoms, she was late to the visit and seemed annoyed that she had to meet with me. She didn't want to run any bloodwork or look into my past labs, she just wanted to push injection meds. And then to top it off, their website claims that you only pay your co-pay, but I received a bill after insurance that was 8 times what my in-office visit would be for a doctor. I do not recommend Midi, save yourself hundreds of dollars. I wish I would have done more research before booking an appointment.

I cannot get in touch with anyone from custo.wr support. Im pretty sure my dr has told me to get a different dr. She sent meds to my pharmacy without discussing dosage, timing or anything. I called customer support and never got a call back or an email. I've paid 250 for the consult, then paifd for meds. . If they try to make me pay 250 again ill go elsewhere. I need so.eone to talk to me about the process of switching doctors

Drs were great, but billing and customer service are basically non-existent. Last year, I had my FSA send checks for two payments. Those checks were cashed by MIDI and never applied to my account. After contacting billing, I had copies of the checks provided by my FSA and uploaded them to the discussion with Ana from billing. Nothing was done. I followed up again a few months later, and no one replied. I made a new message request, and was told a "specialist" would get back to me in 2-3 business days. 11 Days later, still nothing. I replied to the thread asking for a follow up - nothing. I have now called the office number provided on the site, and am hoping that someone will call me back, but I'm not holding my breath.

Editing my review after correspondence with Midi. Midi has some serious technical issues and very slow customer service with no live human chat or phone call available. I had a telehealth appointment, that was the only option, and the portal crashed my browser. I relaunched and the connection was terrible. My clinician could hear me and see me but her screen was frozen and looked like an AI background. She prescribed me two medications but my appointment summary and prescriptions were not updated until the following day, and only after I sent numerous messages across multiple platforms to get it taken care of. Because there is no live customer service with this company it is extremely slow to get a response which makes me feel really uncomfortable and un-cared for. I felt like my time was not respected. Of course a bad review is the only thing that gets the attention of customer service. Great customer service should be the default, not something I should have to fight for. I've upgraded to two stars but so far I'm still extremely dissatisfied with this company. It's unfortunate that women have to go through so much just to get healthcare.