Midi HealthReviews of joinmidi.com

Had my very first appointment which went well with the provider. She sent my prescription to my pharmacy. I have received a bill for a full $250 even though my insurance is a PPO and should cover it. I have sent several emails, and I have made several phone calls that have not been returned, you can never speak to anybody….This is very frustrating!!! I am yet to pay my bill until I can talk to somebody because it is my understanding after reading several reviews that they don’t even try to submit claims to the insurance. They just send a bill first. Ugh!!! Therefore, I have not even started my very first prescription because if it is not going to be covered for all of these visits through my insurance, they need to let me know!

Was with midi for about 8 months. Everything was great until recently. Dr was super great but the nurses are not. Communication is horrible. You can't talk to a real person until your appoint with your dr. Communication is through messaging only. Don't even think you'll get a medicine covered by insurance if it needs a prior authorization because that team doesn't know what they are doing. If a prior auth does get sent, it's days later & it is incomplete causing the insurance to deny coverage. Ive been without medication for 4 days now and insurance still hasnt received the prior auth fir it. messages sent to them are ignored. Questions to dr need to be categorized correctly, if not someone else answers for the dr. Email to midi goes unanswered. Horrible service!!!!!!!

Awful! They will make you have an appointment for every medicine you want. They charge for every appointment. I have paid $370 and received no medication and they are now telling me I need two more appointments (at $120 a piece) to get testosterone and weight loss medication, even tho I already had an appointment for that. This is a scam. Horrible customer service. I will be using a local practitioner. I just threw away $370 for literally nothing.

While the NP I saw was nice the unexpected $250+ bill was NOT. They claim to be insurance-covered but the deduction was a mere $13 and they did not alert me to this fact. It took 2 visits before I received a bill for the first one, which I payed (grudgingly) thinking it was for both visits. Then I received another bill. It seems it costs over $250 to talk to an NP for 15 minutes over Zoom. Outrageous. I have sent 2 messages on the platform, where they claim to respond within 2 days, to no avail. Nothing. Avoid them at all costs - because that's all they are, all costs. UPDATE: The MIDI "Care Team" did not reach out to me. I had to file a complaint with the BBB to get an actual response. The response was basically, "too bad for you - read the fine print."

HUGE waste of time. I had my initial appointment on April 24th advised the practitioner that the med needed a prior authorization. It is May 7th still no work or follow through. I scheduled a follow-up the provider was not knowledgeable and unable to help. Go to an actual practice with competent staff. Do NOT recommend.

I went through scheduling after checking their website where it states that they accept my insurance as in network (FL - Blue Cross PPO). Shortly after scheduling and completing the paperwork, they cancel my appointment and reschedule it at a different time. Not a great first impression. The night before my appointment, they send me an email that my insurance does not cover their visits - in or out of network. Again, according to their website it is covered, otherwise I would not have booked. This was very misleading. Clearly their website isn't accurate about the insurance providers that work with them. I canceled.

Tells you your insurance is covered then after doing all the paperwork and scheduling they come back and say they don't take your insurance. What a scam. Update: their list of insurance companies are the ones they say are covered and then come back and say they aren't and tell you will have to pay cash.

very poor service- nurses are not very knowledgeable- disconnect between Midi systems and lab request, so you may show up for labs and get turned away.