Midi HealthReviews of joinmidi.com

Customer service is very bad. No life person to speak with. Billing transfers your calls to voicemail and no one calls you back. Wrong advertising about insurance accepted. Billing is done under the supervising provider, who is not in the network, not the provider you are seeing ( who happens to be in the network ) very confusing… I did however like my NP Laura Dirig, she takes her time explaining. Unfortunately, will have to leave them and find someone who has better customer service.

My Midi clinician didn’t show up for my appointme……(Kareema Morgan) The search continues for a new doctor

The site says it accepts my insurance. After I made my appointment, they said Cigna wasn't accepted in my state. That was fine, I was told I could get a superbill and could submit on my own. I received a bill for $250 and paid it. Then for over a month I emailed, called, and messaged through the portal trying to get a superbill. The first person directed me to a bill of my prescriptions, which is not at all what I asked for. I wanted a superbill from my appointment to submit to insurance. Still, no superbill and no one has answered my questions about what the turnaround time is supposed to be for this. I just keep getting responses that it is being forwarded to billing and now when I email the requests are being merged but no humans are contacting me back. I've contacted them at least 10 times already and it has been over a month. It should not take over a month to send a superbill.

My review was taken down, even though I submitted requested follow-up in formation. I’m resubmitting a shortened version. I do not recommend midi health. The service is not proactive in staying in touch with their patients. They do not communicate well and are not responsive to messages. You have to follow-up with the service often several times to get answer. When they do provide a response, it often is not clear and creates more questions that they also can’t answer or are take an unreasonable amount of time to answer. The platform they use to schedule appointments and message is also a terrible platform which adds to the problem. It roughly a month to get an insurance issue resolved, partly due to their billing team’s errors. Once the insurance issue was resolved, I took a required lab test. The lab results were submitted to the Midi on 8/28. I waited to see if they would reach out to me. I did not hear from them, so I contacted them on 09/08 - par for the course. My first and only appointment so far with Midi was on 07/11/2024. It is 09/09/2024 and I’m still trying to get the services they advertised and move this process forward. I would suggest going to a Midi Health competitor instead of Midi. All they have done is added stress to my perimenopause journey which was not the point of this whole process.

My first and only visit was with a nurse practitioner and lasted only 15 minutes, which didn't feel much different from a typical doctor's visit. I recommend finding a doctor who specializes in your specific concerns in your area for more focused care."

I am having the same issue as the poster Sara C from August 2024. I have reached out 3 times regarding billing mistakes and asked to resolve them. I have yet to hear back. I am quite frustrated because from my initial appointments they took a large portion of my FSA and then keep it as a balance to use. I also had my co-pay increased from 30 to 70 with no explanation. I have asked and would like to pay for each visit separately and have the money reissued to my card. Update: 09/17 they reached out over Labor Day and then closed my ticket even though I had replied in the messaging portal. Still have the same issues and again radio silence for over 5 days. 09/19: @midi thank you for your reply here. I have checked both my email and your messaging through my midi dashboard and there are no requests or replies from you since 09/04. I am more than happy to provide screenshots.

I do not think that Midi health is any different than an online appointment with a Dr. It was not more specialized. Also apparently they did not take my insurance but failed to tell me that before the appointment. a 15 min consult cost me $250. Definitely not worth the money. I felt deceived and did not receive excellent care.

I had one visit with MIDI. I then received a bill for $250. I was initially told it was covered by my insurance, but then was informed it was not. After I already had the visit! When I questioned the representative, he stated an email was sent regarding my plan being out of network, which is a lie. Now I cannot get a hold of anyone to discuss the matter. The customer service is abysmal. As a medical health professional it’s shameful the way they operate. After remaining on hold, you will not be able to speak to someone. They will force you to leave a message and then never call you back. One point I did speak to someone who informed me the company is “way understaffed and I probably won’t get a phone call back.“ I am beyond frustrated with this company. Beware.