Midi HealthReviews of joinmidi.com

Misleading. The initial appointment is supposed to be “in-depth” so they can better understand what is going as well as so you (the patient) can ask questions. Provider was 5-10minutes late to the appointment. One of the first things asked was what kind of medication did I want to address the issues I was having. I explained I did not necessarily want medication but wanted to know the options to better understand how they might be beneficial. No real discussion, was left with being prescribed a low dose of progesterone and patches. Was told I could just decide on my own if I wanted to use the patches. Did not explain what to expect or possible side effects. Did not really listen to concerns but I was reminded more than once that the appt is only 30mins and we’re running out of time and she needed to know what medication she should prescribe. Not at all what they are advertised to be. Extremely disappointed in the service provided- $250 for less than 30mins and no better understanding or insight. They also push to set up another appt to review labs and follow up, after we made the appointment she let me know that I can cancel too, if I decide this isn’t for me. Pretty sure none of the information I provide via their pre-appt questionnaire other then “what are the two most important things you want addressed” was even reviewed based on her lack of knowledge and then the information and suggestions provided in the patient summary. I let my PCP know of the poor experience since she was the one who had suggested them.

I scheduled an appointment for my perimenopause symptoms. In my research they said they could address my needs, however I am in Ohio and the practitioner said she could not write an RX for my low testosterone and I would need to find a doctor in my state to help me. I still had to pay the $250 bill. They are dishonest and should have told me ahead of time that they cannot assist patients in my state.

This company definitely deserves zero star. Very rude and unprofessional customer support by the name of Destiny who cancelled my appointment without any explanation. I tried to have them explained to me why it was cancelled and all I got was it's due to my insurance. I have PPO and my insurance is accepted everywhere and anywhere except for Midi. If my insurance wasn't accepted, why wasn't I asked if I wanted to self-pay because I would have. But I was canceled very rudely without any explanation. I added my comments on their ad on Facebook and I was blocked. This goes to show you that they only want positive reviews and the honest ones are being blocked and deleted. Very dishonest company!!!

The level of service I received at the call was absolutely useless. The provider did not seem to care - she only asked what she can help and obviously I booked the appointment as a perimenopause consultation and filled out extensive paperwork beforehand. She did not seem to have any idea from what was going on - the paperwork I spent time filling out was completely useless. She did not explain anything and went on to just say that she can prescribe low dose birth control or patches. I came to Midi because I was being dismissed by the OB but this MP’s attitude and level of knowledge presented was nothing better. It’s appalling how MIDI Health presented itself on social media to be the go to for specific issues women are having and yet does not present level of sensitivity nor empathy about it. The provider was 5 mins late to the appointment right before I was about to end the wait. The visit was a joke, waste of my time, unacceptable and unprofessional.

I have verified with my insurance that I am in network. I have also verified that I have out of network benefits. Midi health refuses to bill my insurance. I have called, e-mailed, messaged through the portal and get zero answers back as to why my claim has not been submitted to my PPO insurance. I am very disgusted with the customer service and lack of response from this company. They repeatedly send a bill but refuse to respond to me directly or bill my insurance.

I had a very lackluster experience with MIDI. Total lack of follow up from my clinician. No follow up after sending in all the forms for access to medical records to make decisions on my care. The messaging system has you wait for days for a response only to tell me that they don’t have the info that they need and I will have to try on my own. Just a total lack of communication and a big waste of time and energy. Also, their telehealth connection malfunctions.

My NP barely asked any questions and it felt like she couldn’t wait to jump off the call. I had to prompt her to explain what she was prescribing. I didn’t get an explanation for side effects which I read up on after the fact. It lasted ten minutes, she was cold, quiet, and this felt like a service to just get a hrt prescription. I don’t want to just get hormones. I wanted to understand what is going on with me.

The site listed my health insurance as covering the visit, but I was surprised to learn AFTER my initial visit that it was not. I paid the $250 and was told I would get a super bill. Never got it. Sent another request, never got it. Would have been nice to know before the appointment and to then also receive the superbill. My follow up visit lasted maybe 5 minutes at $120, providing no insights other than drugs. Basically no different from a “normal” medical appointment. All feels somewhat misleading and definitely overhyped - time to get the superbill and move on. I feel like I wasted money when I could’ve just seen my GP.