Midi HealthReviews of joinmidi.com

The initial set up was simple. The doctor I met with I loved. She was extremely knowledgeable and we came up with a plan but after the initial consult, all things sort dropped off and down from there. No labs have been sent for me to do (I sent in 3 previous months of labs). My pharmacy is still waiting on a call back or for Doc to call insurance about one of the medications. I have not gotten prescriptions called in for two of the needed medications as of yet and I am on day 9 post initial consult. I have been communicating with the portal which seems to be user friendly on a PC but not getting return response on emails from doctor except one which was about 7 days ago. I feel very uncomfortable not having direct access to my doctor when it comes to my healthcare. I left a functional medicine doctor because of cost but the the statement you get what you pay for is ringing in my ears here. I want to stay hopeful and believe that Midi is for me but I am not sure now. I have expressed in emails that my hormone pellets dissolve at end of month and I need at the very least 3 of my prescriptions and labs done before then. There seems to be no sense of urgency here even though it is urgent for me. I am still super skeptical whether this is going to work for me or not. I am happy to see others are having a good experience and I was hopeful I would be one of them. Again the doctors are fantastic but maybe like all corporate America, they are overworked and underpaid because I would have and do expect a better return time and more intimate attention to my needs and plan of care. Now I am not sure if I have to scout out another functional medicine doctor or what, to achieve the results I expect and need.

My main prescriber at Midi has been excellent in managing my perimenopause symptoms. However, I sought testosterone replacement through Midi for convenience after previously seeing a specialist. Unfortunately, this was not a good experience. The testosterone provider’s communication felt rude and condescending, and I did not feel my concerns were addressed appropriately. I will continue my care with Midi for perimenopause management, but will return to a specialist for testosterone therapy. The provider for testosterone is in FLORIDA

My clinician was also late to my appointment, without even an apology. As I read reviews on here that seems to be a theme. I went in asking about supplements to help in perimenopause, but my provider really pushed me into HRT. I ended up not picking up the HRT script from my pharmacy and instead ordered the Berberine+ and Cortisol Support, and I do really like both of these supplements.

I really like my provider at Midi Health and feel she has great rapport with me, which is very important. When I had a standard prescription, everything worked smoothly. However, when my prescription needed to be customized, communication and coordination completely fell apart. I was prescribed a medication that doesn’t ship to my state, something I would expect the provider or team to know. Instead, I had to do my own research and contact the pharmacy myself to find out. When I first asked for help, my concerns were brushed off by a medical assistant, and my issue wasn’t addressed. It took nearly two weeks of reaching out, escalating through phone calls and emails, before I finally received a response from my provider. I also have a friend who had a very similar issue with a different Midi Health provider, which makes the poor communication feel more like a systemic problem rather than an isolated case. Like other reviewers have said, they don’t hesitate to bill you, but communication when you actually need help is slow and inconsistent. I truly appreciate my doctor and the care she provides, but the lack of reliable communication and the team’s limited knowledge about pharmacy options in my state has been disappointing and feels careless. I hope they improve this part of the experience.

This is a great stepping stone if you're just navigating HRT. For those of you more educated or are in the health & wellness area of expertise I would find a good Gyno to provide these services. Every time I needed a refill I needed to arrange a follow-up call & visit. My call would last 2 minutes and cost me $50 per visit. Over a 9-month period I spent $250 in co-pays. And they wouldn't prescribe anything longer than 2 months at a time. My last visit I was annoyed and asked them to extend it to at least 3 months. They do this so you have to pay another co-pay. So I have left this service.

Nurse Practitioner was very hyper and rushing because she was 6 min late. Overall I will try Midi again with a different provider and then decide from there if it’s worth it.

I’m giving MIDI Health a 3 because overall I’ve had a good experience with my providers and received HRT support and good communication in the portal. My issue is be wary of the billing department as I was suddenly shown a balance of $100 in the portal and when I reached out to billing to explain this charge as I had paid all my $40 copays they showed me two visits where they said I owed $50 copays with no explanation and they said they had no record of my two $40 copays for those visits. So I had to take several hours out of my busy schedule to find those copays on my bank statements and send to billing and then call my insurance to confirm my copay accounts. I still haven’t heard anything from billing since I showed proof I paid and the portal is still showing I owe $100. This has caused me stress and one of the support people accused me of not understanding the billing process and not reading the report correctly and was kind of rude. Need to improve your customer service.

Hard to navigate