Midi HealthReviews of joinmidi.com

I wouldn't say that Midi is a bad platform. They listen. They do the basic job. For me, they are not what was advertised. My health insurance needed pre-authorization, the department did not understand what was needed for submission. They told me twice that I did not have prescriptions on my plan, and asked me for my card, I sent both times, where it clearly stated that I have prescriptions and the ID #s they kept asking for. I had to call my health insurance to understand the reason behind the denial. (It was because how they completed the request). I spent an hour, maybe more with the health insurance going over what was needed and some options. Now the customer service team is has a wonderful personality and seems to be helpful within their means. However, the point of using this platform was to have less headache. I spoke with the nurse today and she is asking me more than informing me. I need assistance with my nutrition, hormones, etc but I have to get the plan from my health insurance to find out what they allow. Im not saying I cannot or wouldn't do it but I worked in the medical industry at one phase of my life and still have family that do. I'd never make a patient do that unless necessary, and what they are asking isn't necessary. I need assistance, I have a few complications, and I live a busy and stressful life. I came to Midi because I needed help not to add work on my plate. Overall assessment Limited but Amazing Customer Service; Good Health Care knowledge; Simple Backend knowledge

It was easy to schedule an initial video call with a healthcare professional. My issue came when they asked what your top 3 symptoms were. Not all symptoms, just the worst at that time. They didn't review all my symptoms, didn't ask questions about any additional symptoms and just suggested supplements other items they sell. They told me I was to young to have perimenopausal symptoms. Slapped a Band-Aid on two symptoms and suggested a bunch of supplements they sell. Very disappointed. Their ads make you think that they will listen to you, to all your symptoms. Even is the diagnosis is the same.

My experience with Midi Health was decent but not exceptional. Booking an appointment was easy, and the provider was friendly and professional. However, I felt the consultation was a bit rushed, and I would have appreciated more personalized guidance and follow-up. The platform is convenient, but communication after the appointment could be improved. Overall, it's a reasonable service, but there is definitely room for improvement

So easy to schedule an appointment. Good luck actually getting them to do the insurance authorization in a timely manner. First basic prescription? Took 3 months. I didn't like how the product made me feel. Stopped using it and told my provider about it. Made a new appt. Got a new prescription. Lo and behold, still waiting 2 months for that to go through. What's the point of them if they can't give you what you need? Their messages always say that YOU need to follow up with them if nothing has happened after 10 days. New prescription has been denied. That took 2 months. Absolutely ridiculous! And in the meantime I keep getting requests from them to make new appts. For what?! So I can NOT get prescriptions because they can't be bothered to do their job? Hate this company!!!

It is a real shame I was looking forward to trying this product but the sitee is not at all user ffriendly. The options necessary to complete are missing IT specialist Yes I know technology. Maybe they can check and I may give them another opportunity

I tried Midi Health in order to get help with menopause symptoms that I was having. I wasn't impressed by the healthcare professional at all. Seemed very matter of fact just going through the motions put in a prescription for me which I never received due to back order. The health professional never contacted me back regarding my symptoms etc. I just don't think it's a helpful service unless you just want a prescription ordered.

I had my Midi initial call with a NP. We discussed options and I was to upload my labs. I did that for review. It’s been 6 days and no reply I listed the scrips that I’d like filed and nothing. I’ve paid my copay and received no help in return.

I have seen two providers and am now scheduled to see my third. MIDI’s systems have a problem with their matching process, and I keep getting matched with a provider and then told I can’t see them again because they are out of my network. The second provider I saw offered so much hope…she listened, was proactive, and helped me look for real solutions. Now, I have no way to contact her or see her again. When it happened the first time, I was willing to chalk it up to a bug in the system. Now that it’s happened twice, I’m afraid to keep trusting my care to someone I will eventually lose access to. I have called and emailed support, and they have offered no help or solutions beyond scheduling me with new people.