Midi HealthReviews of joinmidi.com

I had such high hopes for this platform. It sounds like a great idea but there are way too many problems. I have been using Midi over a year. Serious communication and platform problems. 80% of my visits have been rescheduled last minute (and i am not even told of the new appt until an hour before so I cant cancel or get charged). Doctors forget to send labs so I have wasted more time than I have on this service. I am writing this review now as I wait for my doctor to join a call that was supposed to start 15 minutes ago. She was a no show So many other issues that I do not have time to name. This is a bunch of investors who think they understand women's health and are jumping on the menopause train to make money. But what women need is actual presence and platforms that deliver of their promises. Sadly this is not happening at MIDI

Started Midi Health and everything was going great for the first few visits but the last 2 visits have not been covered by Insurance resulting in 305.00 out of pocket. When I called and sent messages to the company, have heard nothing and can't find out why my health care isn't being processed through my insurance company.

My first visit with midi started with my provider being 20 minutes late. Fine… waits happen at the dr. We discussed my concerns, decided a GLP-1 was the way to go, I told her I wasn’t really interest in HRT because I have blood clotting disorders. She was supposed to get the pre authorization going to see if I could get it covered by insurance or get it through them. I then get a voicemail from her saying that I could do HRT there would be less risk of a patch. I wanted the GLP-1. But she kept pushing the HRT. We kept playing phone tag because they use an app that grabs random phone numbers to use and my phone kept filtering it as spam… she would never leave a callback number and it’s impossible to get ahold of a person through their website or email. I sent messages through the portal and asked questions, and asked her to just give me a full update and information in a portal message, she would only message back saying she would try to call me back later. I messaged again and she was on vacation, and then I went on vacation, still had no answers or a clear path forward. So I just kept my follow up appointment that was a month later. Logged on for that appointment, waited 50 MINUTES and no one showed up. No communication from midi about technical issues or being late. Just flat out didn’t show. I sent a message through the portal asking for a new provider, and she called me back later that afternoon (this time using a number that actually said it was from MIDI so it came through). She claimed she couldn’t log in that morning and that’s why she didn’t show. Wasn’t overly apologetic. I believed her (until I saw a bunch of other similar complaints here). She ended up convincing me to try HRT first and then she would discuss a GLP-1 at my next follow up. Ok fine. She said she was calling in two prescriptions for me on a Monday. Tuesday, no prescriptions… messaged portal… no reply: Wednesday… no prescriptions, no reply. Thursday… still nothing. The communication with this company is unprofessional and frustrating and it’s been over a month and two attempted visits and I’m still at square 1. Don’t waste your time and money.

Unfortunately I bought into the IG influence and gave them a try. They confirmed I was covered under my insurance (I ended up not and had to pay out of pocket) but after three visits I still didn't have closure on getting HRT. I repeatedly was asked to upload old paperwork, went to have bloodwork and they didn't order all the tests I needed. I then was told I had to see a different person in their network if I wanted testosterone. Complete waste of time and $220. Unless they can get their systems together, it's easier to just go to a local provider.

I have unfortunately had to go back and forth with the practitioner several times to get the correct lab orders placed. We discussed the orders she would place during the visit; she did not place all of them, so I followed up via message in the portal. She then said she would place the additional orders and missed one of them. I have discontinued my supplements in order to prepare for testing and am just realizing this the evening before. I would not recommend this clinic.

I had my first visit back in October and was prescribed a hormone. It is an out of pocket service (meaning no insurance) which is okay, and I was aware. They charge you for the initial consult (30 mins) and follow ups (15 min). I have both (initial + follow up). Everything has been fine since then. I don't need to change dosage and there is nothing wrong. That said, my prescription refill ended and I was told I need to schedule a follow up to get it refilled! To clarify, I need a follow up with nothing to follow up, so I pay $150 for the follow up to get a prescription filled. That seems excessive and absurd. The service is okay. If I had any major issues, I would not recommend, But for simple calibration, it works. The initial consult is 30 mins and there is not much they can do with that time. They won't go over the time limit and will cut you mid-sentence if needed. I told my NP that I have a follow up in the books, but I had nothing to follow up on. And I said if she couldn't prescribe without one I would need to ask someone else. She told me to ask my GP. There you go. Bye Bye Midi.

I had an appointment with Midi that lasted 22 minutes. During this time the "clinician" made me feel worse than I already did. She basically told me that everything was because I am aging. She really didn't listen to me because her notes did not align with what I was saying. She also indicated that she spent 40 minutes with me. That is a flat out lie!!! I have tried calling Midi and emailing to discuss the $250. bill for a bunch of nothing but they never have an available agent even when I call during normal business hours. I have also sent messages and an email. No one responds. This company is pretty much a SCAM. Run!!! Don't fall for all of their false promises.

This place is lurking in your algorithm just waiting to bite you when you’re at your lowest. Promising it takes your insurance when you make the appointment then right before the appointment conveniently sends you an email stating your insurance IS NO LONGER ACCEPTED. They dont send it via Text where they’ve sent everything else including the reminder of your appointment beginning soon. You take the 10 minute call with zero VIDEO to even verify your talking to an actual NP then they charge you $250 because your insurance actually won’t cover it. DO NOT TRUST. Check your spam and every email they send before taking appointment. They did absolutely nothing in that 10 min appointment to deserve $250. Health scammers are the WORST!