Midi HealthReviews of joinmidi.com

My experience with Midi Health has been very frustrating. While I was able to meet with a physician quickly, the process completely broke down when additional clearance was needed. I was referred to a hematologist and told I could not move forward without his clearance and lab results—both of which were completed right away. Unfortunately, five weeks later, Midi Health still has not processed them. Despite the hematologist confirming he sent the results over a month ago, Midi Health claims they cannot locate them. The same issue happened with my lab results. Communication is also a major challenge, as everything is done through the messaging system. Responses often take upwards of 48 hours, even for simple questions. I have personally sent all of the required documents again, yet I still do not have my prescription. Overall, while the initial access to a physician was smooth, the lack of follow-through, poor communication, and delays have made this an extremely disappointing experience.

My insurance was billed incorrectly and I was overcharged the copay. This was for a visit late October and Midi acknowledged the mistake and promised a refund several months ago but no refund has been received. There is no way to directly contact them.

Waste of time. I've been on HRT but my Dr moved and I was looking for an easy replacement. Midi is not it. If you're prescribed progesterone, intended to cause menstruation, yet had a menstruation after menopause the recommendation is to see a doctor... I understand but don't waste your time here.

Completely overrated.

I was looking forward to getting help for my menopause symptoms but the provider I spoke with was not very helpful to my needs and hyper focused on one aspect we discussed. I tried to steer the conversation away from that subject, but she kept returning to it. She was supposed to call in a prescription but that didn't happen either. She also said billing would reach out to me for insurance coverage but that also never happened. When calling the billing department, I get a message stating no one is available, I left several voice mails and also messages on my patient portal and no responses except statements saying payment is due. I do not recommend Midi for these reasons.

I was really excited to work with women's focused healthcare, and it was a disappointment. The first PA I spoke with took no time to get to know my diet/exercise - which certainly impacts a good portion of my life and perimenopause issues/resolutions (vegetarian/vegan, very athletic 5-6x a week) and really focused on pushing hormones. I have a special circumstance of a blood clot disorder, so unfortunately it isn't an answer that is helpful for me. She blew off any questions I had with HRT being the only possibility. I re-confirmed with my specialist the HRT is not an option, and attempted another practitioner with midi. Unfortunately, same thing happened - zero questions about me - diet/exercise, and "solutions" were not applicable to me based on current lifestyle, which I brought up and she tried to change course, but honestly seemed stumped with some basic questions. If a few initial questions had been asked to get to know me in the brief 30 minutes, I think this could have been really different. I get the sense that this is perfect for someone looking for an Rx for HRT and can't find that solution elsewhere, but special cases, this is not the place. I came here because I can't get into an OBGYN in person for months - I figured this can't hurt. Really disappointing. On top of it, my insurance quoted me incorrectly on the cost, and midi staff would NEVER confirm the cost no matter how differently I asked. Three months later, two bills for $92. I won't be back, and I won't suggest it for anyone else.

I showed up to my appointment. Waited online for 15 minutes. No clinician showed up. I emailed Midi before I left the chat to find out what was going on, because their is no way to call them, and received no response. Even 3 days later. Nothing. Oddly, prior to my appointment I must have received 5 texts and 5 emails reminding not to miss my appointment or I would be charged anyway. Where is my payment for them wasting my time? Sure doesn't feel like they care about my health, my time, or their reputation. 8/4 follow up was a canned ai response, not even from a real human. Lame 👎

I wanted to believe in Midi. As a woman navigating hormonal changes and real health challenges, I was hopeful this platform would provide compassionate, specialized care. Instead, it was one of the worst experiences I’ve ever had with a medical provider. I was bounced from doctor to doctor, had appointments canceled without my consent, and was rescheduled for times I couldn’t attend with no regard for my availability or input. It was chaotic, impersonal, and completely dismissive. What hurt the most was how dehumanizing the whole experience felt. I wasn’t treated like a patient. I was treated like a transaction. It became painfully clear that Midi is more focused on prescribing meds and making money than providing thoughtful, ongoing care. What’s especially disappointing is that I’ve had better experiences years ago when I was on Medicaid - which says a lot. I expected more from a platform that claims to support women during some of the most vulnerable stages of their lives. Instead, I felt dismissed, unimportant, and unseen. Midi’s branding may look polished, but behind it is a system that fails to care. If you’re seeking real, human-centered support, I strongly urge you to look elsewhere.