Midi HealthReviews of joinmidi.com

My experience with MIDI Health was negative and I suggest not using them. I went to my first appointment and they said they wouldn’t do it because I hadn’t filled out their questionnaire. I rescheduled. I filled out their long time consuming questionnaire. For my second appointment the practitioner, Teneika Gravely, was 14 minutes late for a half an hour phone appointment. I was pressing the audio button but it wasn’t working. Teneika said “I’ll call you back with another link, Jesus Christ.” But she didn’t call back. I tired to call them, text them, and email them but just got recordings and messages saying I couldn’t reach them. It was all a waste of my time, disrespectful, and unacceptable. I went to them because I wanted focused treatment many doctors don’t take the time to give but using Midi was worse than a regular doctor.

I have had two actual meetings with the Nurse Practitioners so far and my appointments have been cancelled at the last minute (within hours) of the appointment time 4 separate times and then rebooked by the company. This company does not seem to realize we are people who re-arrange meetings and our lives to have these appointments. Last minute cancellations are not acceptable. One cancellation actually said "reason: none". Another cancellation they falsely blamed on me when I wrote to customer service to complain about all the cancellations, until I submitted proof they were incorrect!

Forget ever trying to reach customer service for Midi!! Unreal! No response at all!

They don't seem to know what they are doing. My first provider left the company the next day after seeing me. I was left to run after my prescription and lab orders. Then they put me with another provider for another appointment, but turns out she isn't licensed in my state for the medication I needed. Then I am told I need another 30-minute appointment. Each of these appointments is $250.

After reading reviews, I was shocked! The dashboard (that I accessed through a message from Midi) was so confusing! After I recorded my prescriptions, I couldn't find them. Then my physician was listed as a referring physician, not my primary physician. I wanted to know why I could not access the list of medications I had already listed. The person who just called said I shouldn't be able to see them. Then she told me I was on the wrong dashboard. I told her I accessed it through a message I received from Midi. When I told her she wasn't answering my actual questions, she continued to repeat my name in a very condescending tone and told me I was interrupting her even though she either didn't answer the actual question I was asking, cut me off so I couldn't finish the question, or gave me two different answers. Toward the end of the conversation, she said she just sent me a link. When I asked where because I was getting text messages, phone calls, and emails, she told me that we could end the conversation and hung up! This has been so incredibly frustrating and upsetting.

My initial appointment was great and we discussed different options. My issue is I received a bill when I was told my insurance was in network and would possibly have a copay. I contacted Aetna and to my surprise they never submitted a claim. I’m trying to understand what’s going on. After reading the reviews it seems like this is an issue with other people as well. I would appreciate a response explaining their billing procedures. I’ve left several messages with no response.

I had a scheduled call with the position who showed up 20 minutes late. We talked for 30 minutes and I was charged $250 for not much insight at all. I think this company is way overpriced and way under staffed or at least under financed in the customer service department. I would definitely not recommend it.

There wasn't any available appointments for treatment despite that I have great insurance . I contacted them for days then weeks then I gave up. I may try inner balance . Completely unprofessional company with limited support. Contact numbers are often hidden ...and emails are ignored . I would try inner balance first . Maybe they are avoiding insurance payments in greed . If you are paying cash, perhaps seek a company without dishonest marketing .