Midi HealthReviews of joinmidi.com

Unable to reach anyone for days when I needed help. Charged full price and didn't receive anything for it. Company is a scam.

The providers are fine - I’ve met with a few of them. My one star rating is for everything else. Customer service is virtually nonexistent. I’ve been trying to resolve an insurance billing issue for months and getting nowhere. It’s impossible to get a human by phone so I’ve resorted to emails which go unanswered. Unfortunately they have a great idea for their business just very poorly executed. Would not recommend.

The website does not work on a computer. So I could not sign up to get a visit.

I saw Victoria ARNP. She appeared genuinely bored, the visit felt more like an interaction at the DMV. There were valid reasons why I was not a candidate for hormone therapy at this time, but got very vague, generic advice on supplements. Not the answer for me.

Horrible company….Im being charged for a visit when I never received the script for lab work or medication. And good luck reaching anyone by phone or email…literally took weeks to get a reply that basically said nothing…Save the hassle search for another company.

I had heard this was a reliable and legitimate service from friends. Unfortunately, the first time I made an appointment it was canceled the day before with no explanation (I had filled out all of the paperwork). I rescheduled, and after waiting 20 minutes, the provider never arrived on the call. I will be looking for another option.

“I scheduled a telehealth appointment with Midi Health on September 3rd after being told the service was covered by my insurance because it was ‘in network.’ I later received a bill for $168 (my portion of a $250 charge). The appointment lasted only about 15 minutes with a nurse practitioner and did not offer anything unique or helpful beyond what a primary care provider could provide. The lack of transparency around billing and insurance coverage feels misleading. I would caution others to double-check insurance details carefully and be prepared for unexpected costs before booking with Midi Health.” I am adding additional details at Midi Health request. This was a very short telehealth visit that took place on Wed at 10am Sept 3, 2025. The NP stated that they did not need to do any lab work because I did not have any symptoms. I was requesting a Dexascan because I have not had one done in the past just to have a baseline on bone density. When I went to get the Dexascan it was $500 so opted to wait on that expense. Thank goodness I waited bc the copay for this 15 min “visit” was $168 (which is almost the entire $250 charge) I called the customer service number to ask why the copay was so high and the woman I spoke with was rude and defensive and ultimately hung up on me. I am surprised Midi Health is still in business with these unprofessional practices and employees. Please read the Better Business Reviews/Ratings before you sign up for one of their “Telehealth appts” (BBB star rating is less than 2 stars)

I chose Midi because their website advertised that they review bloodwork, offer holistic options, and provide testosterone therapy. My labs clearly showed that my testosterone was low, so I was hopeful they could help me. Unfortunately, my experience was very disappointing. Before my first appointment, I tried to send in my labs but never received a response to my email. That meant I had to explain my results during the call, which wasted time. I was then asked to book a second call so they could actually review my labs — which resulted in another charge. This should have been avoided if my labs had been accepted ahead of time. I was never prescribed testosterone, the one treatment my labs clearly showed I needed. I was told someone would call me to order it, but no one ever did. When I followed up, I was informed I would need to book yet another (third) appointment. That would have left me with a $550 bill just to receive a tube of testosterone. As it stands, I have already spent $400 and still have no treatment. Instead, I was prescribed estrogen patches — even though my estrogen levels were already normal and I have a history of fibroid surgeries, which excess estrogen can worsen. The only progesterone option offered was 100mg, even though I explained multiple times that I had tried that dose before and it left me so exhausted I couldn’t function. There was no flexibility in dosing, no personalization, and no safe plan for my situation. I would have been open to trying a small amount of estrogen if a small amount of testosterone was offered, but since it wasn’t, I was left afraid that taking estrogen without progesterone would cause my fibroids to grow. When I asked about holistic support, the only recommendation I received was a multivitamin. This was very discouraging, since there are many well-known holistic remedies available — including DIM and EstroVite for excess estrogen, Black Cohosh for night sweats and hot flashes, fiber and liver support to help flush estrogen, DHEA for low testosterone, iron for anemia caused by fibroid-related bleeding, and Methyl-SP or Metacrin-DX for methylation support. None of these were discussed or offered to me, despite Midi’s advertising. To make matters worse, the cell reception during both of my calls was poor, forcing me to take them outside where my neighbors could overhear personal health information. I never spoke with a doctor — only with a nurse practitioner. In the end, I was left with prescriptions that didn’t match my lab results, no holistic guidance, no testosterone (the one treatment I needed), and a $400 bill. My experience felt cookie-cutter, not individualized, and not reflective of what was advertised. This company seems more focused on billing for multiple appointments than actually helping women in perimenopause. I cannot recommend Midi.