Midi HealthReviews of joinmidi.com

The communication between appointments wasn't great. I sent an email to the provider, received a "We are forwarding your message" response, and then got a "How'd we do?" survey, as if the work was done. They also acknowledge the nationwide shortage of estradiol patches (partially caused--or at least not helped--by the popularity of clinics like MIDI) but their advice is "Call different pharmacies." I found an online pharmacy that required a different kind of uploaded prescription (email or fax) and they weren't able to do that. During the appointment the provider said she could email it directly to me, but then I heard nothing. After I reached out to request it, I was given a flat "We don't do that" (after the provider said she could--and did not let me know otherwise). Recognizing that there's a shortage (I was first told about it by my MIDI clinician! They know!), they need to be even a little flexible about how to get prescriptions to people! The appointments themselves were good, and I appreciated the fact that they ordered comprehensive blood tests. But if I can't get a prescription filled due to their inflexibility I will just ask my regular provider for it and stop paying a special clinic. It may be getting too big for its capacities.

I tried this in hopes of feeling heard and not like I am crazy. They were late to the appointment which if fine but then we were talking about what was going on and then I was told I had to pick a path with weight loss or hormones and she had 8 more mins until her next appointment to talk to be so I had to pick a path. Keep in mind she was late to my appointment. I was given the same hormone replacement that I told her I was on just in separate quantities instead of a compound cream which I had a bad reaction to. And told to get a supplement off their site that would cost me $50 a month. Definitely not any different than going to my doctors and did not feel heard. Keep in mind I was given this without updated blood work and not looking at my last years either.

I scheduled an appointment for Feb. 11 with one of their clinicians, to discuss perimenopause (which is supposed to be one of their main treatment areas). During the appt, the clinician was friendly and the initial conversation was fine. Toward the end of the visit I was notified that labwork would be ordered for me which also seemed fine. However, when I logged in the next day to check the after visit info, it said that ELEVEN different labs had been ordered for me. For comparison, on my usual pcp visit the dr only orders like three or four max. There were no unusual symptoms to deal with either, just the usual peri stuff like fatigue and some night sweats. I e-mailed them to say that this was weird. This was their response: "I want to assure you that your feedback has been escalated to our clinical and leadership teams for review so they can take a closer look at the concerns you raised. We take feedback like this seriously, as it helps us ensure we’re delivering thoughtful, individualized care for our patients." They then sent a second e-mail a few hours later saying they had looked over the labs and found they were medically necessary. OK, that's fine but it completely contradicted what they had said in their first e-mail. I showed the second message to a friend, and she also agreed it was sort of a blow-off. Maybe they're just understaffed right now, but that back-and-forth was enough for me to walk away. I'm not saying Midi couldn't work for someone else, but personally, I can't feel comfortable having blood drawn (or other bigger medical decisions being made) if the company isn't open to any questions about it. Kind of erodes my trust in them...

I like my doctor, but the wait time to get answers is just not acceptable. When there is a problem with a prescription, or anything else, you have to message through the app and questions don’t get answered for days. It’s 2 business days, so if something comes up on a Thursday, or Friday, you are waiting until the next week for your answer. I have been waiting for a prescription for over 2 weeks now. It’s difficult to be patient with it at this point. You never get to speak to anyone on the phone when there are questions or situations that arise.

I have been with Midi for almost a year now. Had a couple kinks to work out after my first couple visits, but the provider I was connected with has been fantastic, and everything was very smooth. And as long as there are no questions or issues, it's great. As soon as you have a question, there's no way to get anyone to call you to resolve it, even when messaging back and forth is clearly going nowhere. For my last visit, Midi sprung a new provider on me with no notice (even though my normal provider is still available), so now I have issues with the visit having been coded wrong and ending up with a higher copay, and my messages about it get no response. I've also got issues with a Prior Authorization request I needed sent. Have spent several hours on the phone with my insurance trying to figure out what's going on. In summary, my actual doctor is great. No issues. And the convenience of telehealth is great, since I have a bad hip and am awaiting surgery right now. But the Midi admin part . . . not great. If you have any issues, be prepared to be super frustrated!

I liked that Midi sent prescriptions to pharmacies that were in network and only charged for the appointments with providers. Some other online menopause providers charge for prescriptions that come from them and refuse to send prescriptions to pharmacies of a patient's choosing. Midi served its purpose for me - I got an appointment, described my symptoms, and was able to get prescribed HRT. I benefited from HRT enough to continue; however, my provider no showed my 3rd appointment and so I just had my prescription transferred over to my OBGYN who was willing to take over the prescription. I was frustrated that my visits were OON with my insurance and of course that I got no showed.

The process for HRT is easy. The Nurse Practioners have been really helpful. An area of improvement would be communication. It is not straightforward which portal to contact providers and I have not received answers to prescription questions, including refills.

Here is an honest screenshot of my experience with Midi. Everyone should be aware of their limitations so you know what you can and cannot expect. Pros: My providers (NPs) were very knowledgeable, thorough and friendly. I have received the best care from them. Convenient Telehealth appointments. Cons: Providers come and go. There seems to be a high turnover, which is never a good sign. When a provider quits, they assign you a new one with a new appointment. Slow responses through the patient portal. Your messages get triaged through medical assistants. I wasn’t prescribed enough medication until my next appointment and they didn’t respond timely, which was a safety concern. In summary, providers are great, but the structure and the company not so much.