Midi HealthReviews of joinmidi.com

Had my first appointment. Bad connection. The nurse practitioner Ariel Powell didn’t seem confident and knowledgeable once I explained my post medical history. I reached out to address my HRT options, my weight gain and low lido. I was informed that they can only address 1 thing at a time. She put an order for me to get my prescription at CVS. CVS doesn’t carry it or have it so I asked Walgreens to check if they carried it and they had it available. They have had it on hold (Day2- going on 3 tomorrow) and The Prescriber Ariel has yet to confirm. I’ve emailed her at her with email, and on Athena portal and called and you can’t speak to anyone. There’s no way to communicate with anyone. It’s beyond frustrating. I’m not impressed. There’s no sense of Urgency. And the lack of Knowledge.

I have had multiple appointments and only one month of the prescription so far. The first one took two weeks for it to ship! And then the dr/nurse I met with said I would have one refill. But I did not. I needed to get a quick appt scheduled (prior to the one I had already scheduled) so I could get the refill in time. Now I am in the same boat again. They can't tell me when it will be shipped even though I paid for the prescription last week. Their website sucks and they do not know what they are doing. I would NOT RECOMMEND!!!

If I could give zero stars I would. My experience with Midi Health was marred by technical difficulties from the beginning, and the clinical specialist I met with never provided a summary of the appointment or description of treatment she said she would prescribe. She also said she wanted results of a biopsy I had had, but was unreachable through the portal. I reached out to customer service multiple times, who kept saying I would receive information through the portal, but that never happened. If it wasn’t such a well known company I would think it was a scam.

I went into Midi with high hopes after hearing so many positive reviews and receiving a recommendation from my nutritionist to help manage perimenopause symptoms and explore HRT. Unfortunately, my experience was extremely disappointing and stressful. During my first appointment, the provider was rude, dismissive, and raised her voice at me when I expressed concerns about sharing very specific cycle data. Those concerns were rooted in personal safety and privacy — something no patient should be shamed or yelled at for, especially in today’s political climate. When I asked questions about the medication she wanted to prescribe, I was told to stop asking questions, to “just listen,” and to take what she told me, period. That approach felt unsafe, inappropriate, and completely contrary to patient-centered care. I also asked why no labs were being ordered before prescribing medication and was told they were unnecessary. This was especially troubling because during my second appointment, the provider took the opposite stance and was adamant that labs were necessary to establish a proper baseline before making recommendations. That inconsistency alone significantly undermined my trust in the practice. Adding to this frustration, I was told the second consultation would be complimentary due to my dissatisfaction with the first appointment. More than two months later, I am still being billed for both visits, despite repeated attempts to get clarity or resolution. Communication around billing has been slow and unclear. Although labs were eventually ordered, I no longer feel comfortable proceeding through Midi and will instead have my primary care provider request and manage them. I have lost confidence in this company, which is especially disappointing because I work in healthcare and truly wanted this to be a positive experience. I cannot recommend Midi based on my experience. Patients deserve respect, transparency, consistent clinical standards, and the ability to ask questions without being dismissed or spoken down to.

It was off to a good start then quickly went down hill. I would NOT recommend MIDI. Their tech sucks. I've only ever had one successful video appointment, all others ended up as phone calls after several minutes of trying to fix tech issues. They never followed up with my mammo results. I had to track down the results for them. Then my practitioner was changed. New NP never called in the right meds. She noted she was changing my oral progesterone pills to a vaginal suppository only to continue to call in oral pills to the pharmacy 3 times. She finally informed me that I was to insert the oral pills vaginally. Ridiculous. All her notes used the word suppository. She obviously does not know the difference between a pill and suppository. And why on earth would I insert a pill that was making me sick into my vagina? I asked her as much and I have been ghosted. I ordered a monthly supplement package from them on Nov 29th, it's Dec 30th and they never arrived. You know what did arrive? The bill for the next months supply! This company is completely inept. DO NOT ENTRUST YOUR HEALTH CARE TO THEM!

I work in health care so I don't expect much but this experience was particularly lacking. I was tracked toward self-pay in my initial enrollment despite Midi being in network with my carrier. I abandoned "the funnel" at the point to (re)confirm my coverage. I tried multiple outreaches to customer support and received no response or utterly out of context response and finally gave up. My impression is they are geared toward self pay and selling supplements, and potentially prefer a less care/coverage literate consumer.

This provider is billing me for 2 calls with one of their people for inquiries about their products. The practitioner basically was honest & let me know the glp1’s can help some but not everyone, do come with side effects & you’ll gain weight right back if you stop. I chose not to proceed with any services or products. They’re billing me $400 for asking questions.

The nurse was not professionally presented, slouching and I could see she was in her dining room and it was a mess. I didn't trust her from the beginning. Eventually she showed some value but it was like pulling teeth. And while I have excellent insurance, I received a bill for $185 so very little was covered. Would NOT recommend.