Midi HealthReviews of joinmidi.com

I truly wish I could leave a positive review, but unfortunately my experience was disappointing. The visit felt rushed, and the nurse practitioner prescribed a treatment that was ineffective, which ended up costing me money. I reached out afterward to request a different prescription and did not receive a response regarding the refill. This feels like a one-and-done situation for me. It’s frustrating to feel like I would need to schedule and pay for another appointment to correct something that should have been handled properly the first time. Overall, the experience felt more like a money grab than patient-centered care.

I was so excited to meet with a menopause specialist. Unfortunately my PCP was just as unhelpful as the Midi provider I saw. She prescribed the same medication my PCP already has me on. Which apparently is not working or needs to be tweaked because I don't sleep and feel terrible. No labs ordered, nothing. Would not recommend.

While the actual telehealth visit was great and the practitioner was fantastic, the site advertises itself as one that takes insurance. I uploaded my insurance cards prior to the visit the practitioner confirmed it, and I was then billed $280 as a self-pay patient. I messaged Midi about this six days ago, uploaded my insurance AGAIN with this message, and never received a response, but today I received another $280 bill in the mail. I’m still being billed as self-pay. Today I sent another message, attached my insurance cards to that message as well. We will see. I wouldn’t trust this company to properly bill. With insurance this visit should cost somewhere around $40. I would just get in to see your regular provider instead of dealing with this.

My experience with Midi Health has been a $1,334 administrative nightmare. After seeking care for specific symptoms, my labs were incorrectly coded as 'preventive screenings' rather than diagnostic. This error triggered a total insurance denial, leaving me with a Labcorp bill 320% above the market rate. Since February 11th (13 days ago), I have sent numerous emails to Midi support to resolve this. Despite Midi being the owner of my records, support staff repeatedly asked me for information they already possessed and intercepted my attempts to contact my clinician. I finally received a Superbill confirming the coding discrepancy: the diagnoses for my visit do not match the codes for the lab order. As of now, Midi has failed to correct the lab order, and I've asked for a refund since my visit has resulted in significant financial liability rather than medical care. I have filed a formal complaint with the BBB. Proceed with caution if you rely on insurance for your labs.

Midi health is awful to work with! I had one visit with a provider who prescribed me a new medication which required a prior authorization with my insurance. Midi health was SO DIFFICULT to get a hold of to get the prior authorization completed! I tried contacting them via phone, the patient portal, and the support email. They finally sent a form to my insurance, but then it was for the wrong state! I once again could NOT GET A HOLD OF ANYONE! It has been more than 3 weeks and STILL NO RESPONSE. I cancelled my next appointment. I am going somewhere else. THEY CLEARLY DO NOT CARE ABOUT THEIR PATIENTS!

Expensive and little help. My insurance didn't cover anything. Had to pay t $150 for a 15 minute conversation that offered little advice or solutions. I felt railroaded into accepting a prescription I never heard of with no opportunity to ask in-depth questions or look at possible other solutions. After meeting, dug into the recommended medication, and decided I did not want to take it, plus insurance didn't cover that either. My clinician merely responded with 'sorry you feel that way, I tried my best." Out $400 and am no further along. Midi preys on women looking for help.

I waited for three weeks to get an appointment. I was very excited because I’d heard great things. There were multiple reminders with prompts like, fill out your health questionnaire within 24 hours or your appointment will be rescheduled. After logging on and waiting for 20 minutes, I tried calling the tech-support. After my first attempt, the provider texted me from a number that I couldn’t text back on. She said that she was running a few minutes late. After waiting for 25 minutes I spoke to an AI assistant who told me to log off and log on again. This too didn’t work so I called the number again and requested that the provider call me back when she was ready. There was no callback. They offered to reschedule the appointment for 5 AM the next day. I then emailed their tech-support and there was a standard answer saying that the provider may have had technical difficulties.

My pharmacy is having trouble reaching Midi yet again on my second medication refill. I was hoping this wouldn’t happen again after waiting almost 3 weeks to receive the med the first round, and the stress of constantly trying to reach out to Midi for prior authorization before shipments got cancelled (3x). I went through portal and called countless times and only got one message that the team was working through it. If I don’t have a smooth experience with my refill I’ll be going elsewhere after 2+ years of great experience. Disappointing to see others on Reddit having same problems with prior authorization.