Midi HealthReviews of joinmidi.com

After several glitches in attempting to upload my insurance card ( requiring some IT intervention) I got an email saying my insurance was accepted, so I expected a standard specialist co-pay ($50). A nasty little surprise, the bill is $250 for a VERY underwhelming initial consult. The video on provider side was not working. The virtual visit comprised largely of an unprepared NP reading my record back to me for 20min ( of a half hour consult). I worked in healthcare, I get that you want to verify, but I had input these data myself, they have an electronic record of it. There was zero need to read it back to me line by line. It was simply the NPs attempt to on-the-spot familiarize herself with my case. Any respectable tele-health provider should be familiar with patient's health record ahead of the consult window. I happen to have endometriosis and recently had surgery - which was all news to the NP and tried as she may, none of her standard manuals fit my request. My hope was that MIDI's touted "interdisciplinary" team could guide my decision making regarding hormonal treatment post surgery and into perimenopause. No such luck. Any specific question was routed back to "talk to your surgeon". Which I did. But since not a single actionable information was issued by MIDI, I am refusing to pay the egregious bill. This may be an OK service for perfectly healthy women who *just* need HRT, but if you have ANY complicating factors ( sensitivity to medication, in care of a surgeon, any goals other than mitigating peri/menopause symptoms) save yourself the money and disappointment and just go somewhere else. The worst part about this is that women's healthcare is so under-served, and the need for some semblance of holistic care so great. I know many women in similar situation grasping at straws...and MIDI is obviously here to monetize on this despair. Not only was there zero follow up clinically, but the only email coms I got after complaining is that someone will be getting back to me in 2-3 business days. And then they auto-re-send the bill. Rinse and repeat. Good luck getting a hold of anyone. In summary: Good luck, ladies, may you find the relief you seek. Triple check with your insurance coverage and only bother if all you need is standard HRT.

I found the initial visit very hurried and not thorough at all. It was less than 20 minutes and very unprofessional. I would never recommend this company for healthcare to women. And afterwards, trying to get in touch with customer service was very difficult

I just wasted at least 18 hours of my life. I had TWO prescriptions that were fulfilled by MIDI’s custom Rx supplier, precision pharmacy. I placed the TWO separate orders totaling about $600 on March 3rd. MIDI’s site promises shipping 3-5 days after payment. By March 11, I had not received delivery of either order and created TWO separate tickets with MIDI. They were extremely slow to respond so I called precision pharmacy directly. Miraculously they shipped one of the orders the next day, March 12, and I received it on the 13th. For that order I only had to waste about 3 hours of my time with emails and phone calls. The other order was lost in transit and promised to order a replacement. Midi combined my 2 separate tickets for both orders under one ticket - the one for the order I received on March 13th. I emailed back asking them NOT to combine the tickets because they were for TWO separate orders. I was ignored. So when I demanded that they cancel the still unshipped order, they proceeded to email me numerous times that I had already received that delivery, and they kept referencing the tracking number for the order I did receive. I explained several times and with growing frustration that they were referencing the wrong order and tracking number and that I still had not received the order that was lost in shipping. At this point I just wanted my $181 refunded for the order that I never received. I tried to call midi several times. Their phone tree is slow and exasperating and I after having Toto spell my name to Ai bot and give all kinds of info, they sent me to VM as nobody was available to take the call. Then I kept calling back. After about another hour on the phone, I was able to speak with a “receptionist” who could do nothing but pass along my message. I just wanted to cancel the missing order that I had placed 13 days ago and just get a refund. I again tried email support. Email support simply could not understand that there were 2 orders, that I received one but not the other, and that I wanted a refund for the one I didn’t receive. I wasted literally 5 hours today - and much more time before today - with possibly the most frustrating order experience I have ever had. When they finally understood what I had to explain in no fewer than 23 emails, they tried to blame the fact that the delivered order was referenced in the email chain - BUT THEY WERE THE ONES WHO CONSOLIDATED THE TWO TICKETS I CREATED FOR THE TWO ORDERS AND THEN THEY COULDN’T FIGURE OUT THAT THERE WERE TWO SEPARATE ORDERS UNDER ONE TICKET!!!! I will not ever order from them again. Just horrible customer service that creates problems and then blames the customer for those problems.

I was really hoping that Midi would be a part of my solution process. On February 24, I scheduled my initial meeting for March 3rd. As the 3rd neared, I got so excited and then I received an email notice that my provider needed to cancel and reschedule for almost three weeks later. Fortunately, I was able to find an earlier date on her schedule. That was only two weeks away. Just a few days before the appointment I received an email that the most recent appointment is also being canceled. The provider can’t make that one either. She rescheduled for three weeks away. No explanation. I filed a service support with Midi requesting the ability to change providers (I'd lost confidence in the one they auto assigned to me) and it has been four days with no response. I can not find a way to speak with anyone on the phone or digitally. I've cancelled all appointments and I'll be looking for a local, in person provider. ***Response to their reply: Requested info via email was so that they could cancel my appointment/account, which I could already did. It was not resolving the source issue.

Wasted $250 on a consult. No advice was given. They told me I would havr to pay again for recommendations.

I was really excited about contacting Midi and finally getting the care and attention my peri menopause symptoms and journey needs but I was extremely disappointed by the entire experience. My experience with the practitioner can only be described as cold and lacking any real human touch. Even though I stayed the entire session (hoping things may change) I felt uncomfortable and not seen/heard. I actually felt like the practitioner was just trying to tick all the boxes and move me a long so she could see the next patient. She did not seem to want to be on the call and I don't think she smiled once. It also transpires (having finally found someone to treat me else where) that she did not give me the correct advice and treatment plan after all. Safe to say I did not follow the advice that the Midi practitioner gave nor did I collect the drugs she prescribed. When I gave my feed back (on numerous occasions as was asked) the customer service just kept apologizing for my experience but continued to demand that I pay the $200 for what they see as a consultation that I had. No regard for the fact that I had a terrible experience and actually was not given the correct advice. I was also under the impression that the consult would be covered by insurance - BEWARE IT IS NOT! All in all - i was hopeful but very disappointed.

I had two appointments with a NP (she was great) but the company itself is not run well. They claimed to have sent a prior authorization request to my insurance and that they got a response about a discount is available. Over a month later, my insurer still never received a request for pre-authorization for the prescription and my pharmacy also never received the insurance pre-approval. This company is a complete waste of time. I contacted support about this and they claimed to have gotten in touch with my insurer - FALSE. The total cost of the RX was $1589 per month as well. Emailed support and still no response. The virtual visits cost money (insurance covered a portion) which I would be happy to pay for but MidiHealth couldn’t even bother to send the request for prescriptions pre-authorization. Instead - they just lied! What a waste of time and money. Do not use MidiHealth.

The appointment lasted 15 minutes and she was not interested in going over my labs in order to determine if I needed hormone replacement or not. I felt she took a cookie cutter approach and was sending the prescriptions at the pharmacy as we were talking but never took a look at my labs. I was expecting a more personalized approach especially for a $250 fee. Very disappointed with my experience. My sister and my daughter are patients of Midi, they each have a different NP and their experience was better than mine, they are the ones that recommended Midi to me and are also surprised by my poor experience.