Elise D.
Absolutely Not
I would strongly urge anyone considering Midi Health to look elsewhere. This company claims to advocate for women’s health, but my experience showed a complete disconnect between their marketing and the actual care provided. Over the course of several months, I encountered repeated communication failures, administrative errors, and an alarming lack of accountability. I have been engaging (aka paying bills) with this company for SIX MONTHS and I still have no medication. Six months!! I was shuffled between multiple providers, none of whom appeared familiar with my medical history. Messages were routinely ignored for Weeks (sometimes longer), requiring multiple follow-ups just to get a response. Even basic questions about my treatment—such as expected timelines or alternative options—were never clearly answered. For example, I emailed my provider on March 13 asking for a list of alternative medications after they incorrectly submitted the prior authorization to my insurance company - twice. Today is April 7th. Has anyone gotten back to me? Nope. Have I sent SIX EMAILS to follow up on this through the patient portal? Yep. There is no excuse I should be waiting a month for a response. What kind of healthcare is this?! The prescription process was especially concerning. My medication was submitted incorrectly multiple times, resulting in repeated insurance denials. Despite weeks of delays, no one took ownership of the issue, and I was never provided with alternative treatment options—even after asking repeatedly. Scheduling was equally problematic. Appointments were made without my consent (?), there were issues accessing visits, and at one point I logged into a scheduled appointment where no provider showed up. I was later told the visit had occurred, which was simply not true. They billed my insurance company for the visit and I had to have that fixed - and then they told me they "comped" me for the visit. Welp. That's not what happened at all. What stood out most was the lack of accountability. Responses often ignored the actual issue and instead pushed the burden back onto me—whether that meant contacting my insurance company or repeatedly following up through their system - which - as other users have reported, they simply don't respond. After months of effort, I was left with no treatment plan, no resolution, and a significant amount of wasted time and frustration. For a company that positions itself as a leader in women’s healthcare, this level of disorganization and disregard for patient care is unacceptable. I would not recommend this company to anyone.
Response from Midi HealthApr 14, 2026
Hi Elise, we're sorry to hear this. We've requested some additional information from you so that we can look into your experience further. Thank you!