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I have been charged almost $900 for three vials. They have charged me 2 more times for medication never received. I have contacted customer support with no response. This company is a scam.

I have had a great experience with Layla Healthcare. I have been on my medication for 5 months now and every prescription has come with clear directions, the right medication and instruments, and on time.

I joined Layla in February and felt it was sketchy from the beginning. When I received my first vial of tirzepatide, the name of the medication was misspelled on both the vial and the prescription label which is a big red flag. They later switched compound pharmacies and fixed the spelling errors but it put me on high alert for mistakes. I didn't ever speak on the phone to anyone at Layla to sign up or get a prescription, including a doctor (no video appointments either), and only received a message from a doctor about being prescribed medication with instructions for use and symptoms to report. The third month they neglected to increase my dose to 7.5mg as I had requested but they did eventually send me the correct dose after messaging with customer support for a week. When I joined, the price was $449 a month for tirzepatide and this month they charged me $549 for 10mg of tirzepatide without letting me know there would be such a large price increase. I tried to contact customer support telling them I could not afford the increase but I did not hear back from them. I then saw that they were now advertising a price of $399 a month for higher doses of tirzepatide on their website and I messaged customer support again, through their message portal, asking to receive the price being advertised. Customer support never responded to any of my messages and since there is no phone number listed on the site to call to talk to someone, I felt completely neglected and scammed. After a week of waiting for a response to my messages I finally sent an email cancelling my account and put a reverse on the charge for the medication that hadn't been sent out yet, even though I was charged immediately. Almost two weeks after my request to cancel, I finally received an email confirming the cancellation of any future orders but they sent out the last prescription which arrived over 2 weeks late and completely warm, so I have no idea if the medication in the vial is still potent. I am assuming they are going to still try to charge me the $549 but I intend to fight it with my bank especially since the medication did not arrive temperature controlled. I would not recommend this company, and I have switched to a different company with which I have already had an amazing experience!

Very responsive

Paid for services and medication , never received medication charged for second month of service with yet again no medication . Customer support and management do not respond . This company is a rip off . They took my money and provided nothing in services .

I’m 3 months in and I feel great! After I had a miscarriage, I was depressed, and had no energy to do anything. I started gaining weight. I was 240lbs and now I’m 208lbs! I exercise daily and I watch my calories! The customer support team and doctors are responsive, helpful and supportive!

Three months in and feeling wonderful. My packages arrive quickly and I’ve had timely responses back from the prescriber when I reached out with a question. I do find the website a little tricky to navigate but still manageable. Have also noticed my meds are not shipped on ice so I have to make sure to get the package right inside so it doesn’t warm up.

The attentiveness, response time and customer service at Layla is like no other! Any question is answered in a timely manner and all medications come on time. Excellent company to work with! And I’ve lost a ton of weight!!