Honor Home CareReviews of joinhonor.com

My husband has stage 7 Alzheimer's and is in hospice at home. He was dumped in the ER by a facility that was not willing to deal with end of life and then discharged to home. I contracted with Honor to provide 3 Care Pros 24/7 , seven days a week. Since he is in hospice, my fees went up. I requested Care Pro's who have CNA, dementia, deescalation , hoyer lift, training and experience. Many of the Care Pros are excellent but many have never changed an adult diaper in their life. Honor keeps sending me untrained no or low experience Care Pros and I have to do all the work. When I called in advance to find out what the qualifications are for the next shift, Honor was unable to tell me the qualifications of the person they scheduled. No wonder, Honor keeps sending over unqualified Care Pros. Any company that is unable to match the clients needs with staff qualifications is incapable of fulfilling the terms of the contract and you may be assured your loved one will not receive the care you are paying for. Home Instead was a great company but since Honor bought them, they may no longer be relied upon to provide quality care.

When I first met with an Honor representative it seemed like a great service. What she described to me made me say “wow they really know what they are doing and are on it.” Boy was I wrong! The caregiver I got from Honor was amazing! I think I lucked out. She was experienced with Spinal Cord Injuty patients and my husband had just suffered an accident and had an SCI. Unfortunately she was only with us for about 4 months. That’s wheny nightmare began. Honor would send different caretakers everyday. Some would come from as far away as 50 Miles. We are in the San Fernando Valley! The caregivers would come an hour to 2 hours late! My husband is in a wheelchair & can not move on his own. He was left in bed while I left to work hoping someone would show up. The last straw was a caregiver that said she was Jewish & couldn’t touch my husband’s food! What? Who goes into this field if they can’t touch food that is NOT kosher! I’m my experience the Honor caregivers were horrible to my husband and myself!

I am no longer using your services so why am I receiving a survey? Last care provider I used quit with no notice to get more hours. Several months later she called “ to see how things were going and if she could help out”. I told her that I was no longer using Honor. The model is too unstable for someone who has dementia. I have not been a client since June 2017, please update your records. Thanks!

Poor coordination and scheduling. Last-minute changes. Noshows and personnel who could not find our house. Never would use them again.