Fridays HealthReviews of joinfridays.com

Duplicate accounts were set up. I talked to over 13 people handful emails and it took me three weeks to resolve the problem in order for me to get my next medication in the mail very unhappy with Fridays.

I signed up with Fridays after hearing so many positive reviews from influencers who emphasized how easy it was to communicate with a provider and ask questions about your medication. Unfortunately, that has been the complete opposite of my experience. Before my first prescription was ever shipped, I noticed it included a compounded formulation containing ingredients I had never taken before (including B6 and L-carnitine). I also noticed I had been prescribed an unusual 11.125 mg dose of tirzepatide, when I had previously been taking 15 mg. I wasn’t upset that my treatment was different—I simply wanted to understand why. Before the medication shipped, I specifically requested to speak with the prescribing provider so I could understand the reasoning behind the formulation and dosage. I also explicitly asked Fridays not to ship my medication until my questions had been answered. Instead, the medication was shipped anyway. Because I never heard from a provider, I had to spend time researching the formulation and ingredients on my own just to decide whether I was comfortable taking the medication. That should never be the patient’s responsibility. I reached out repeatedly asking to speak with the provider. Every time, customer service was polite and told me my concerns had been escalated. However, more than six weeks later, I still have never received a single response from a provider. No explanation for the 11.125 mg dose. No explanation for the added ingredients. Nothing. When it came time for my second refill, I again requested to speak with the provider. I asked to return to 15 mg and specifically requested not to change my formulation again. Instead, Fridays sent me another 11.125 mg prescription, changed my formulation again, and once again shipped the medication without addressing a single one of my questions. I still have never spoken with the prescribing provider. To be fair, the medication always shipped quickly, and customer service has been kind. Unfortunately, customer service cannot answer medical questions—they can only say that the issue has been escalated over and over. If you actually need guidance from the clinician managing your treatment, that support simply wasn’t there in my experience. The most disappointing part is that provider access is one of the biggest reasons Fridays is promoted online. I joined because I wanted ongoing communication with the clinician managing my medication. Instead, important decisions about my dose and formulation were made without explanation, my request to delay shipping until my questions were answered was ignored, and after more than six weeks I still have not received a response from a provider. If your priority is simply getting your medication delivered quickly and you don’t anticipate having questions about your dose or formulation, Fridays may work well for you. However, if you’re new to GLP-1 medications, want to understand why your medication or formulation is being changed, or value having access to the provider making those decisions, my experience was very different. I believe patients deserve to understand and participate in decisions about their treatment. Unfortunately, that wasn’t my experience with Fridays, and because of that I’ll be looking at transferring my care to another telehealth provider.

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Unannounced Fulfillment Change and Unresolved Complaint I was a Fridays customer for more than a year, and my Wegovy prescription had always been sent to my local Publix pharmacy. Without notifying me, Fridays changed the fulfillment process and mailed my medication to an old address. This was not a misunderstanding. I was never informed that my medication would be shipped, never asked to verify my address, and never told that the new fulfillment process would involve additional costs. I contacted Fridays five times, three times in writing and twice by phone, and requested management escalation on three occasions. No manager contacted me. I was initially told that I missed the pharmacy’s reporting deadline and that my medication could not be replaced. I was later told that a replacement could be processed if I paid another $99 subscription fee, even though I had already paid the subscription fee for medication I did not receive. I canceled my membership because of the poor communication, failure to escalate my complaint, and refusal to correct an error caused by Fridays’ unannounced fulfillment change. After more than a year as a customer, I expected much better service. I will update this review if someone in management contacts me and resolves the complaint appropriately.

I HAVE BEEN USING THIS COMPANY FOR A YEAR AND NOW REGRETTING IT AND THINKING OF USING A DIFFERENT COMPANY. THEIR CUSTOMER SERVICE IS ATROCIOUS AND THEY OUTSOURCE TO OTHER COUNTRIES WHERE CELL SERVICE IS AWFUL AND YOU CANT UNDERSTAND ANYTHING THEY SAY. THEY DON’T COMMUNICATE BETWEEN AGENTS SO YOU GET BOMBARDED WITH EMAILS OF THEM TRYING TO HELP YOU BUT TELLING YOU CONFLICTING INFORMATION. THEY WILL TRIPLE BILL YOU AND THEN WHEN YOU COMPLAIN THEY WILL CANCEL YOUR SUBSCRIPTION BECAUSE THEY ARE MAD YOU SPOKE UP. THEY ARE WAY OVERPRICED PAYING $359 FOR A VIAL OF COMPOUNDED TIRZEPETIDE IS HIGHWAY ROBBERY. VERY SCUMMY AND SCAMMY COMPANY THAT ONLY CARES ABOUT GETTING THEIR MONEY. I WOULD NEVER RECOMMEND THIS COMPANY AND I SHOULD BE REFUNDED FOR ALL OF THE TIME I WASTED TRYING TO REASON WITH THEM.

So disappointed. They were recommended by my previous high dose provider for low dose maintenance. The prescription didn’t work at all. I met with their provider who upped the dosage and still gained 20lbs. Asked them questions and discontinued the service. They told me they could not cancel the service until I had a consultation with a provider. The provider said they would refund my subscription. They charged me over $500 anyway and said I wasn’t eligible for a refund because I had a consultation with a provider. What a trap! Then asked them to send prescriptions since they had already billed me for them plus some. They scheduled appointmentsfor 2 different times. Didn’t show up. Kept me waiting for over 45 minutes for a provider as they said was required to unpause my subscription (not prescription). They text me notifications for one appointment time. When I log in they say it’s a different appointment time.

Well, the drug works fine, the access to providers to discuss treatment or get any guidance is impossible. Changes are made without approvals from me and I do not like it. I will not be continuing with this service.

I signed up with Fridays approximately three months ago and sincerely regret my decision. If I could go back, I would never have committed to the annual plan. The company advertises a customer-friendly experience and promotes the idea that you can cancel at any time. However, when I attempted to address concerns about my account, the information I received did not align with what I believed was represented during the enrollment process. That experience left me feeling misled and frustrated. My biggest issue has been the complete lack of customer support. For more than three weeks, I have been trying to speak with someone who can resolve my issue. During that time, I have called multiple times each week and have repeatedly been told that my case was being escalated and that someone would be contacting me. Despite these assurances, I have received no meaningful follow-up, no resolution, and no direct communication from anyone empowered to solve the problem. As a customer who paid for an entire year upfront, I find this completely unacceptable. In addition, I am not receiving the product and service experience that I expected when I enrolled. Rather than receiving answers or assistance, I have spent weeks chasing updates with no progress. At this point, it feels like Fridays acts primarily as a middleman between customers and pharmacies while providing little support when issues arise. Whether that perception is accurate or not, it reflects the experience I have had as a paying customer. What has been most disappointing is the lack of accountability. Once my payment was collected, the level of service fell far short of the promises made during the sales process. I strongly encourage anyone considering this company to do their research before committing to a long-term contract or paying in advance. There are many alternatives available, and based on my experience, I wish I had chosen one of them. Pros Enrollment process was simple. Cons Extremely poor customer service. Weeks without meaningful follow-up or resolution. Repeated promises that were not fulfilled. Difficult to reach someone who can actually help. Concerns regarding transparency and customer expectations. Poor value for customers paying in advance.