Richard A.
Inadequate communication.
***UPDATE*** Customer service reached out to me directly a couple of hours after my review and made thing right. That isn't to say that there isn't an opportunity for Fridays to improve their first line support but, they did make things right once I was able to rattle the correct chain so I am adding three stars for a 4 I would love to be writing a good review however, two months of membership fees paid, 12 days since my labs were submitted and there has been radio silence. Customer service uses canned responses and I find it highly unlikely that my concerns are being communicated past the agent that I am chatting with on the website.
Response from Fridays HealthJul 30, 2024
Thank you for sharing your experience with Fridays. We sincerely apologize for the delay and lack of communication you have encountered. This is not the experience we aim to provide our valued members. We understand how important timely feedback and clear communication are, especially when it comes to your health. We are currently reviewing our processes to ensure that lab results and member concerns are addressed promptly and effectively. Please reach out to us directly at [email protected] with your details so we can expedite your case and ensure you receive the attention you deserve. We are committed to resolving this issue and regaining your trust. Thank you for your patience and understanding. We hope to make things right and provide the level of service you expect from Fridays.