customer
Prescribed wrong medication type multiple times
For three months in a row I have requested prescription medication but something is wrong with the system and the request goes through as compounded medication which then gets prescribed to me. I then have to contact Fridays, have them cancel the request and invoice and enter a new prescription for the branded medication. I have asked if I’m entering something wrong and have been told it was entered correctly and I have asked for them to fix their system but nothing has changed. I even changed my membership to branded only, and still have the same issue happening again currently this month. I’m very frustrated that nothing is being done to fix this issue.
Response from Fridays HealthSep 18, 2024
We sincerely apologize for the ongoing frustration you've experienced with your medication requests. Your feedback is incredibly valuable, and we want to assure you that this situation is not reflective of the service we strive to provide. It is clear that the issue with the system has caused repeated inconveniences, and we understand how frustrating it must be to go through this process month after month. We are committed to getting this resolved for you as quickly as possible. Our team is actively looking into the root cause of the error, and we will make sure this problem is fixed so that you receive the correct branded medication going forward. In the meantime, we will also be reaching out directly to ensure that this month’s prescription is processed correctly without further delays. Again, we deeply regret the trouble this has caused and appreciate your patience as we work to improve. If there’s anything else we can do to assist, please don’t hesitate to contact us directly.