Fridays HealthReviews of joinfridays.com

I paid upfront for a six-month semaglutide program with Fridays and only received five months of medication. When I contacted customer service about receiving my final month, I was told my prescription was inactive and that they would not provide another refill. What made this experience even worse was the absolutely terrible customer service. During one conversation, I was passed between approximately five different representatives. I would be in the middle of discussing my concerns with one person, only to suddenly have someone else take over. This is incredibly unprofessional, especially for a company providing medical services. Rather than having someone genuinely address my concerns, I repeatedly received the same policy explanations with no effort to find a reasonable resolution. I paid for six months of treatment and expected to receive six months of medication. Instead, I received five shipments and was essentially told there was nothing they could do. The lack of flexibility, accountability, and customer care is extremely disappointing. I would strongly caution anyone considering Fridays against paying for a program upfront. Based on my experience, once they have your money, getting meaningful assistance is incredibly difficult. I will not be using Fridays again and would not recommend them to anyone.

Very happy with the ease of signing up and having my intake coordinator Monica reach out to me immediately!

I have been a Fridays patient for about 7 months now. On GLPs for almost 4 years. Fridays has been easy to work with and the few times I have had a hiccup with my order, customer service has fixed it. Delivery times are super speedy

I prepaid for a three-month tirzepatide plan and received only two months of medication. I was titrating more slowly than prescribed, so I hadn’t requested the last month yet. Before it was ever sent, Fridays automatically charged me for another three months. Support told me the undelivered month was lost and the new charge couldn’t be refunded because “services begin at the time of purchase.” That contradicts their own published refund policy, which allows refunds when medication hasn’t been ordered, and their help center, which says they may refund months where medication was never delivered. By phone, I was told nothing could be done, and they couldn’t provide a transcript. In chat, I was passed between several agents, given no ticket number and no timeline, and repeatedly told someone would be in touch. Days later, still no resolution. If you’re considering a prepaid plan, know that medication you haven’t requested yet may be forfeited, and the next charge will hit whether or not you’ve received what you already paid for. As of October 13, my case has been “escalated” for two days with no resolution or timeline. I’ll update this review if that changes.

My review should be five stars but after the second delayed shipment and no straight answers I am beyond frustrated. As of tomorrow, I will have missed two injections and I am getting the same scripted excuses. They keep siting the 5-7 business day BS but my refill was approved in August for their new 12 week refill schedule. Missed doses are unacceptable and there should be no excuses. 10/13 Update: I responded to Fridays request for more information and emailed details as requested. 10/14 Second Update: I finally received a shipping notification so I will change my review three stars. I will revisit this review if it happens again and to be fair, I will also revisit the review if it never happens again.

Worst customer service ever. I used to receive a reminder to request my monthly refill, including answering updated health questions and checking if I wanted a dosage change. Then this month, without warning, they just shipped the medication. I was out of town. The package sat on my front porch for 3 days in the sun during last weeks heat wave. The daily temps were 102-105. When I got home the medication and ice packs were warm. I requested a replacement. I’ve spent over a week getting passed from one rep to another with nobody able to give an answer. Finally told that they will not replace the medication, but I can pay for a replacement. Really bad business practice. And I’m stuck because I prepaid for a year. I have no recourse and they know that. Yes the medication (when properly handled and refrigerated) works, but companies who provide compounded tirzepitide are a dime a dozen and many are cheaper. I’d advise you to choose a different company.

Tengo 5 meses de haber empezado mi proceso de pérdida de peso con Fridays y es la mejor decisión que pude tomar, había intentado de todo y nada me había funcionado hasta que encontré esta telemedicina, y lo que más me gusta es que tienen atención personalizada y los médicos me dan seguimiento. La Recomiendo 100% ✅

La mejor Telemedicina que puedes encontrar, los médicos son súper responsables realmente se preocupan por ofrecernos el apoyo que necesitamos como pacientes y se preocupan por nuestra salud y el servicio al cliente espectacular!!! 🤩