J R.
Absolutely horrid experience
Absolutely horrid experience. First order went well - although confusing. They do not give instructions on how to work with them - like receive the product or getting your next one involves making a request for refill that is cancelled and then they order it and you can't follow what is going on at all. Second order - hit by weather delays and I contacted them because I wasn't going to receive it before I would be gone for several days. Their customer service ignored that I wouldn't be there to receive it, told me when it would arrive, ignored that it would potentially freeze and only addressed hot weather delays (not a problem in Illinois in January/February). I cancelled my subscription, then saw a document added to my account about a refill, had to contact customer service again to confirm it would not be shipped and had to ask 3 times for them to remove my credit card from the account. They only did it today after I also posted on their Instagram page about how bad the experience was and I was still waiting for my card to be removed. Guess what - that got them not only removing the card but also removing my post! DO NOT give your money to this company - it will only cause headaches. Oh and their BUD is ~1 month for microdose products which means that if you follow their instructions and care about a BUD, you can't get 4 injections out of a vial since shipping takes time.
Response from Fridays HealthFeb 25, 2026
Hi J Ritter, I’m truly sorry for your experience and understand how frustrating this must have been. We’ve reviewed your account, including the 01/30 sync visit and the issues with your subscription and billing. Your feedback about refills, shipping delays, and customer service is important, and we’re taking it seriously to improve our processes. Thank you for sharing your experience, and I sincerely apologize for the confusion and stress this caused. Kind Regards, JoinFridays Team