FoundReviews of joinfound.com

Their support services take an extended time to get back to you and even don't appear to fix the problem. I've been having the same problem over and over now, with them sending prior authorization requests to the wrong insurance, which has prevented me from receiving my medication for over a month now. I explained this in a message to support, and then they did the exact same thing! It's frustrating that there's no live support person to talk to. I keep receiving messages to let them know when I receive my medication, which was never dispensed because the prior authorization was never correctly submitted. So now I've been on no medication and paying for a service that I feel like I'm not receiving any service from.

The doctor I was assigned took sooo long to respond that I had to contact support. Then she never checked my insurance for a weight loss med, instead, lied and said she did and prescribed what was provided by Found. After on meds I had side effects and when I reached out to her, a brand new doctor responded with a general response to just change the med instead of asking supporting questions as to why I was having side effects. Ie: water intake, food, time of day, etc. When I asked her why she closed the conversation and never responded. I'm currently paying for the program, have doctor and it took weeks for my meds. Looking for someone new. This is awful and a ripoff. They're going downhill. I DO NOT RECOMMEND!!!

The customer service is exceptional!

Found Doctors and nurses are always there to help and answer questions. I’m always happy I have Found to help with my weight loss journey.

I’m really disappointed with the (lack of) response I’ve received so far from the Found program. I subscribed on May 23 last month and was told I qualified for the medication management program. I was prescribed Wegovy (semiglutide) and I told the Found clinical care team that my insurance needs a prior authorization for that medication. I checked with my insurance and no one from Found, including the provider that prescribed me the medication, has reached out to my insurance to start the prior authorization process. I sent a message yesterday to my Found provider asking for assistance with the prior auth, and all I was told was that they would reach out to support and then my case/message was closed… You have already charged me a subscription fee, which seems like a scam because no one has communicated with me what’s going and I have asked multiple times for help. I can't get answers. The app says I’ve started my medication Wegovy which is untrue. This is significantly affecting my weight loss journey here & I couldn't feel more misled and disrespected.

Interacting with fellow found members is great. Everyone helps each other with their progress and whatever else is going on in their lives. The coaches are wonderful.

My experience has been vey good. I have seen real progress in my weight loss. Although at times I have become frustrated due to the success not always being evident on the scale, I know things are getting better. The changes in the beginning were much more noticeable and that can also be discouraging but I know the journey will continue with small victories.

I appreciate the personal responses and quick turnaround. I wish there were more medicine options (like ozempic), but I am satisfied with my current medication combo.