Rae
Delays, rude customer service, and lack of transparency
I have gone through a month with the program and initially the first provider I spoke with was rude, not helpful, and didn’t read my file. Additionally, my prescription is delayed and my copay was “accidentally” double charged. For a service that costs as much as this, the delay in customer support being upfront about those shipping delays is atrocious. Support takes forever to respond, if they even do, and their responses are all canned and they do not display any empathy whatsoever. Horrible experience, wish I could get the money I paid back just because of the terrible support experience alone.
Response from FoundApr 14, 2025
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