Macrofit, Inc.Reviews of joinfitapp.com

We’re really frustrated and hoping someone from Macrofit Home Gym sees this. We received a confirmation from your team months ago that our order was canceled and that a refund was being processed. However, just last week the order still showed up at our door, and we have been unable to reach anyone—emails go unanswered and there’s no phone number listed to call. We just want this resolved properly—either confirmation of the refund status and what you want us to do with the delivered equipment. Please contact us so we can fix this.

WORST SERVICE EVER*** I'm in Canada, the product never arrived even I was told it would take 2-3 weeks... they kept saying "your order has been completed we are just waintng to ship" ... I actually feel scamed, I asked for a refund if it was not ready after 3 months the message was "it is ready, just wait for the tracking number... how GLAD ARE YOU to go forward" I told them NOT GLAD AT ALL, want my money back, they cancelled the order in few seconds and NO MONEY YET after a week*** ... all of the service and product is lile garbage SORRY. HIRAM G.

I’ve been using the Macrofit app alongside the Home Gym, and overall it’s been a great experience. The equipment feels solid and well-designed, and the app makes workouts easy to follow and stay consistent with. I especially like the variety of training options and how everything works together as a system. Excited to see how the platform continues to improve over time.

If I could rate the product separately from the company itself, I would give the product 5 stars and the company's communications 0 stars. I ordered the pull-up tower on October 1, was told at that point to expect it the final week of October or the first week of November. It finally arrived January 15, three and a half months later. I emailed customer support several times, got replies about every third email. It wasn't until I started publicly complaining on Instagram ads for the product that I got any real answers. On the website, it says the product usually takes 5 weeks to ship, but to currently expect "slightly longer" delays. In mid-December they told me that one major component was out of stock, and they were having trouble replenishing that component, before they could start completing older orders, but that they expected it December 22. December 22 came and went -- no communication. I eventually told them to cancel the order, which they ignored twice, so I complained to Shopify directly. Lo and behold, 48 hours after my formal complaint, all kinds of updates came through, with numerous tracking numbers, etc., and now I finally have the product. If they had just listed the product as being out of stock when I tried to order it, or if they had been up front about the problem fulfilling the order with a realistic time estimate telling me it would take 3 or 4 months, I would have accepted that, but none of that happened. The estimated shipping date was always just two or three days of whatever date I was emailing them on. Having said all of that, the pull-up tower itself is high quality and, in my opinion, worth the cost. Whether it's worth the time and frustration is up to you.

I joined the original FITT! app a few years ago and paid a one off fee for a Calisthenics program. Then all of a sudden I received notice that a company called Macrofit was taking a payment from my account for July - Dec 2025. I have no idea what this payment was supposed to be for as I never signed a subscription agreement with them. I emailed their customer support several times and didn’t receive a reply so had to go into my bank and get them to reclaim my money and launch a fraud investigation. I’ve had to be issued a new bank card so have to advise everyone of from my new details. If I hadn’t done this I have no doubt that would have continued to take money from my account. There was no way of cancelling payments on their app either. And as for equipment? Buy from Gravity Fitness, way cheaper and excellent customer service. I’d advise anyone to avoid this company at all costs!

I ordered a Fit! Home Gym from MacroFit on July 19, 2025. Over five months later, I still have not received the product. Over several months, I emailed the company multiple times requesting updates and received very limited communication. On November 11, 2025, after nearly four months with no shipment, I requested either a confirmed ship date or a refund. MacroFit responded the same day, apologized, and stated in writing that my order had been removed from the shipping queue and that a refund would be processed within 10 business days. That refund deadline passed on November 25, 2025, but no refund was issued and no follow-up communication was provided. I emailed again on December 4, 2025, but received no response and still have not received my money back. At this point, I have neither the product nor the refund that was promised in writing. The lack of follow-through and communication has been extremely disappointing. I would caution others to be very careful before ordering from this company. I am now pursuing resolution through my bank and consumer protection agencies. I cannot recommend this company based on my experience.

Edit:1/28/2026. The company has reached out and truly wants to fix the issues. What I had ordered is having production issues, and I completely understand this. Timely communication with the buyer is key. I had already canceled my order a month ago. 12/18/ 2025 I ordered a Flexia reformer tower back in Sept. I sent at least 5 emails just asking for an ETA. One email saying it will ship 11/1. I reached out again and nothing. Very poor customer service. I went through Shop/Affirm to make payments, order canceled, and I was reimbursed.

Like many others, I never received all of the items that I ordered from this company. They are a scam! I feel like I got lucky in that I at least received the main prize, but I lost out on a couple of hundred for accessories purchased at the same time. DO NOT RISK IT! You worked too hard for your money to have it never arrive. If you do decide to risk the purchase, then use your CC; at least you can file a complaint with your CC company and have a better chance of getting your money back if you never receive the item. Contacting FIT! support is useless; you may get one or two responses, but after that, they'll ghost you.