SAMANTHA
Before I went with the company
Before I went with the company, I talked to them about my previous experience, which was not good. They reassured me over and over and over again. I did get some odd emails from them which I did question and they continue to reassure me. Someone was texting me continually to reassure me. My experience was not good. I have to say it took over a month to get my order. Actually I still haven’t gotten my order and it’s almost been a month. I tried to call and leave a message. I emailed nobody got back to me. I didn’t even want to receive my first order after I figured out how long it was going to take. I finally had to call my bank And talk to them about the situation to get my money back. I told them that I did not want the first shipment nor did I want to continue with my membership and to cancel it. It took me quite a few different phone calls, and emails and to contact my bank in order to receive some kind of confirmation of cancellation. It should not take a month or over a month to get a product.
Response from EmbodyJul 20, 2026
We are truly sorry to hear that your experience with us was so disappointing, especially after the reassurances you received. It's clear that we fell short of expectations regarding order fulfillment and communication. We understand how frustrating it must be to wait so long for an order that never arrived and to face such difficulties when trying to resolve the issue and cancel your membership. We are actively working to improve our processes to prevent similar situations from happening again. Please call our support phone number. That’s the fastest way to get in touch and resolve any issues.