EmbodyReviews of joinem.co

Very happy with the service and product I received. Communication has been awesome. Percy, my account manager has been very informative and very helpful.

I signed up fro Embody GLP-1 month to month program in July however my medication did not ship until August. Upon receiving the medication, I noticed the prescription did not match what was prescribed in the online portal so I called the Embody Support phone number and made a same day appointment and was told a Care Team member call me at my appointment time however I never received a call.  I followed up via email for a month without a response, then finally once I received a response Embody Support told me NOT to take the medication while they researched further but I never heard back. Another month passed as I continued to follow up weekly but their team kept saying it was being researched, then I started getting AI generated responses. Embody Support did not pause my membership, did not call me for my appointment, did not follow up with me, and I've been charged $79 each month since my initial order back in July.  I called again in October and requested my membership to be canceled and to speak with a supervisor. Again, I was told that I would be contacted by supervisor yet never got a call. I have been following up via email ever since and being told to wait by the phone for a call. It's now almost three months later, mid-October with no calls back, no medication, no resolution, no refunds, and I'm be told that my account is still active even though I canceled it on the phone a few days ago. Embody has continued to charge me after instructing me not to take the medication, provided no access to speak with a manager or care team after confirming someone will call me.  I even called the pharmacy (Link Pharmacy) and left a voicemail but got no calls back.  No one at Embody has called me back after saying I would be getting contacted and Embody has not provided the services I'm being told I would receive with my membership but still continuing to charge me.  This is quite literally the definition of a scam and I need resolution immediately.

Elvis is friendly. Good customer service

Spoke with Jayvee regarding medication I would be receiving. She was pleasant to talk with she explained about the medication and dosing. Also the delivery process. She also answered any questions I had.

After much frustration, I have been connected to Ellana with Embody, and she has been wonderful helping me along the way with guidance about my multiple orders, which were a little confusing, and setting me up with a consult with a provider to proceed and determine whether I should move up to a higher dose. Thank you!

Only rating 2 stars because the medication the first month actually worked, but that’s it. I’m on my second month and I have yet to receive my shipment, I paid early but the medication is still at the pharmacy. I missed this weeks shot. I’ve contacted customer service and they are no help at all, one of the agents said I should receive the tracking information in 1-2 days, I’m well over that timeline now. I don’t recommend doing monthly subscriptions with this company. Update: its officially been 10 business day and NO update on the order, cancelled my membership. Out $129 because they refuse to give me a refund.

Reden Alvis was very helpful

It was straight to the point, I was asked if I thought I would need anything for nausea I said yes and 10 min after the call my medication was received to my pharmacy.