Deb T.
Delivery was great
Delivery was great , support not so much . You say you have a 24 hour 7 day phone support , you don’t . It took 4 days for someone to call me back and they called in the middle of a work day so I wasn’t able to get the support I need . I’ve been on medicine two weeks now and scale hasn’t dropped an ounce , I’m exercising and following a plan from a nutritionist . I’m not even sure if the medicine I got was legit, frustrating
Response from EmbodyAug 5, 2026
Hi, Thank you for taking the time to share your feedback. We're glad to hear your delivery experience went smoothly, but we're sorry your support experience and treatment have left you feeling frustrated. We understand how disappointing it is to wait several days for a callback and then miss it because of the timing. We also know it can be discouraging when you're following your nutrition and exercise plan but aren't seeing the results you were hoping for. Every patient's response to treatment can vary, and treatment progress should be evaluated with your licensed provider. We've continued to strengthen our communication and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, connect you with the appropriate clinical team to discuss your treatment, and address your concerns. Thank you again for sharing your experience.