Haylee J.
I’m extremely frustrated with this…
I’m extremely frustrated with this experience. You were very quick to take my payment, but immediately afterward I stopped receiving clear communication. Yesterday, I was approved by the doctor, received my prescribed dosage, and could see my order and approval information in my portal. Now my order and the approval letter showing my dosage have completely disappeared from my portal. On top of that, I’m now receiving texts saying that you need my address, even though I had already gone through the approval and ordering process. I have also been trying repeatedly to contact your support team. I have sat on the phone for HOURS waiting for someone to answer, and your callback option is honestly a joke because I request a callback and nobody ever calls me back. I have also sent emails and have received no response there either. I should not have to spend hours trying to get answers after you have already taken my money. This is extremely confusing and honestly feels very sketchy. I paid for this service expecting my medication to actually be processed and shipped, and instead the information I was previously given has disappeared with no explanation. I want a clear explanation of what happened to my order, confirmation that my prescription and dosage are still valid, and an immediate update on when my medication will actually be shipped. If this cannot be resolved promptly, I want a full refund. Based on this experience, I absolutely would not purchase from your company again.
Response from EmbodyAug 5, 2026
We're sorry to hear about your experience and understand why you're frustrated. We know how concerning it is to see your approval and prescription information disappear from your patient portal after being approved, only to then receive requests for information you believed had already been provided. We also understand how disappointing it is to spend hours trying to reach support without receiving the assistance you need. We've continued to strengthen our patient portal, onboarding, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, confirm the status of your prescription and order, explain what happened, and help bring this to a resolution as quickly as possible. Thank you for taking the time to share your feedback.