EmbodyReviews of joinem.co

The physician was knowledgeable and very kind and helpful

There is nothing in my portal to say if and when my meds are coming

Pleasant provider who answered all questions and explained how everything would work.

So far I've had nothing but issues with this company and I just went through the approval process. I haven't even received my first shipment (expected). They needed to verify my address for shipping, and now all my data is gone. The assessment I received isn't on my profile. My order disappeared. Oh, and the wait time to talk to someone is 2-4 hours. I can't even cancel the subscription and get a refund because apparently I don't have a subscription to cancel anymore, even though my card was charged. What a mess. And I had such high hopes for this company. The chat bot is useless, and support is subpar in their response times (if they even respond at all with something other than a copy and paste answer).

It's been 10 days and I still have not received mine. They first told me its at the pharmacy and I should be getting tracking information within 24-48 hours and that was 7 days ago. Then it's just a delay and no worries. I called and asked for a refund and they refused. I called the pharmacy and they said they have mine and it should be shipped end of this week. Then customer service says you need lab work done. No one has reached out to me or stated I needed it, in fact they ask on the notes was I a candidate for labs and the answer was NO - but recommended. I have contacted my bank and started the process of a charge back. I have kept every message including the notes to give my bank showing the lies on contradictions. Also if anywhere in the bait and switch when signing up it stated you will need labs I NEVER would have signed up!! I'm sure a lot of people wouldn't we would just go through our own doctor for the BS!!!

Provider was very nice and easy to talk to and answered all my questions.

Every question was answered.. also it was explained clearly to me

Loved my nurse practioner. Such a kind and thoughtful person. Excited to start my journey