Ansley Bartlett P.
I had a very frustrating experience…
I had a very frustrating experience with this company from the start. I was charged immediately on the day I signed up, but then I was left to figure out the next steps on my own. My account continued to show that my file was “pending,” with no clear communication about what I was supposed to do or when I could expect to move forward. I ultimately had to reach out to customer service just to figure out how to schedule an appointment. When I finally had an appointment, the provider never showed up, and I waited more than 10 minutes before giving up. There was no meaningful communication about the missed appointment or what would happen next. Then, after that experience, I suddenly received a text saying I had an appointment scheduled in five minutes. I have a full-time job and cannot simply drop everything with five minutes’ notice—especially for an appointment that had been rescheduled without any prior communication. The entire experience has been frustrating and unnecessarily difficult. I was charged immediately, received little to no guidance through the onboarding process, had to chase down information myself, waited for a provider who never showed up, and then was given virtually no notice about a rescheduled appointment. At this point, I have completely lost confidence in the company and have requested a refund and cancellation of my account. Based on my experience, I would not recommend this service. Customer communication and basic scheduling should not be this difficult. Edit to add: since I’ve posted this review, they have commented on the review but haven’t emailed me back….
Response from EmbodyAug 25, 2026
We sincerely apologize for the incredibly frustrating and difficult experience you've had with our service. We understand your disappointment with the immediate charge, the lack of clear guidance, the missed appointment, and the last-minute rescheduling. It's clear we fell short in providing the communication and reliable service you expected, and we are truly sorry for the loss of confidence this has caused. Your feedback is invaluable as we strive to improve our onboarding and scheduling processes. We'd like to take a look into this and see what we can do to help. - Embody Team


