Kimberly H.
My video and my follow question to your…
My video and my follow question to your care service resulted in a 30 minute conversation with "Dan" who finally told me I just had to upload a picture of my original Tirzepatide
Response from EmbodySep 8, 2026
We appreciate you bringing this to our attention. We’re sorry that what should have been a straightforward request turned into a 30-minute conversation. We understand how frustrating it must have been to spend that much time explaining your situation, only to ultimately be told that you simply needed to upload a picture of your original tirzepatide. We’ll take your feedback seriously, particularly around making sure our care team clearly communicates what information is needed from the start. We hope we can provide a more efficient and supportive experience moving forward. - Embody Team


