William E Bell J.
Trizepitide and NAD+ subscription
So I made a previous review about this company and gave them 2 starts this time I wish I could give them zero. I ordered the Trizepatide along with NAD+ back in August. The NAD+ never came. I inquired about it a few times and it was "escalated". September they charged me again for the NAD+ when I haven't even gotten the first one. I called and let them know. Again "escalated". I'm on the phone with them as we speak and they are telling me that they can't refund me for a product I haven't recieved because it's a subscription. All they can do is cancel it and I won't be charged in the future. Thieves. How can you not refund me for a product I have not recieved? So when I get off the phone with them I will call my credit card company dispute the charge and cancel my card and get a new one. How in the hell are they still in buisness. I will say my Trizepitide did come even with the delays.
Response from EmbodySep 16, 2026
We’re sorry to hear that your NAD+ order has remained unresolved, particularly after you’ve contacted support multiple times and were told the matter was being escalated. We understand how frustrating it is to be charged again for a subscription product when you had not yet received the initial order. We’re glad to hear that your tirzepatide did eventually arrive despite the delays. We’d appreciate the opportunity to review your NAD+ order, billing history, subscription status, and previous support interactions to better understand what happened and address your concerns. - Embody Team