EmbodyReviews of joinem.co

My questions were answered and everything went smoothly

Do not order from this company they are a scam and you will never receive your order. Costumer service is a joke and all they keep saying is it’s delayed but will be processed shortly and they can’t refund your money. I have contacted them multiple times until I finally gave up and had to dispute the charge with my bank. I just want to let people know so they don’t use this company.

Took 5 calls to customer service and 6 emails over 3 days to finally get someone that knew what they were doing. I was charge the $79 and I'm not a member. Got a total run a around until finally someone that actually knew how to do their job!

I submitted an intake form and was charged upfront. I received an accepted/approved text message with a link to set up an appointment. There were no appointments available. I looked out through September of 2027. I reached out via phone and someone claimed to add something to my file so I can set an appointment. I was then sent an email & text with links, but there were still no available appointments. Day 2, I reached out again through the chat and phone. I was told they didn't know when a clinician would be available for MS. I asked for a refund and they stated they have a no refund policy. I canceled and the initial person who reached out via text reached out and asked why I canceled, and I explained everything to her and she said she would escalate. She also stated if I considered rejoining she would assign me an account manager at no charge. I declined. Nothing has been done, no contact has been made.

The appointment didn't take long and Sierra was very kind and understanding.

Don’t use this company. They lie to you and it’s very difficult to cancel subscription. My doctor advised me not to take the meds due to an autoimmune disease after I had subscribed and started. I notified the company in a timeframe where they could stop the next shipment. My first contact, they said it was shipped, but they would have me speak to their doctor. I got a call 3 days later and the nurse practitioner concurred that I shouldn’t take the meds and she would contact customer service and they would handle it from there. I called back in and was told it was being compounded especially for me. This was not a formula specific to me; they can’t do that over the phone. Any one of their customers could have taken this medication. How could it have been shipped 3 days prior if it was being compounded on the day I spoke to their doctor who advised against taking the meds? Please understand…even their medical personnel concurred that I shouldn’t take it. I was lied to not once but twice. They had notification that my doctor said I couldn’t take the meds well before they compounded. This company has unfair business practices. I am paying for and receiving meds I cannot take when they could have easily stopped the process. Get your meds elsewhere! This is how they helped. Order from Embody Expected tomorrow Track package

I have had no issues what so ever my first month with Embody. Everyone has been extremely helpful when it comes to getting information I need regarding medication and side effects and any questions I may have. People are responsive and handle the manner in a great way. I chat a lot with Jomart, who has gone above and beyond being helpful. Jomart keeps me updated on all requests, is incredibly timely with his responses and is willing to help. I have not had any issues so far with delivery or getting the order processed for the next month.

I switched to Embody from another online medical platform and brought my existing prescription with me. I was already taking a significantly higher dose of compounded tirzepatide (11.125 mg), so I uploaded my prescription with my intake information and immediately emailed it to Embody when they specifically reached out and requested it. Despite having my prescription and documentation showing the dose I was already taking, Embody completely mishandled my initial order. They processed and mailed me the starting dose of tirzepatide (2 mg), which was completely incorrect for my existing prescription. I had to contact customer service twice to get them to correct the mistake and send the appropriate dosage, which delayed taking my medication by more than a week. Unfortunately, this has continued with every refill. My portal still shows the incorrect dose even though I have now called customer service five separate times to have it corrected. The representatives I speak with are helpful and assure me that the issue has been fixed, but the information is never actually updated in my portal. Most recently, I received the incorrect dosage yet again. Before this shipment, I called customer service and was specifically assured that the incorrect order had been cancelled and that an order for my correct dosage had been issued. Despite that assurance, Embody sent me the wrong dosage anyway. There is also another issue I wish I had known before switching: Embody's website does not clearly disclose that they only prescribe tirzepatide up to 11.125 mg. The highest FDA-approved tirzepatide dose is 15 mg, so I found it misleading to discover this limitation only after becoming a patient. If a patient is already taking a higher dose through another provider, this is important information that should be clearly disclosed before they switch platforms. After all of these issues, I decided I no longer wanted to use Embody and asked for a refund so I could take my business elsewhere. They refused to refund me, leaving me stuck continuing to contact them and wait for them to issue the correct dosage of medication that I have already paid for. Overall, I would not recommend using Embody. Their customer service is extremely disjointed, and while the representatives I have spoken with are generally helpful, they do not seem to know what is actually happening with my account or orders. Repeatedly assuring me that issues were fixed when they clearly were not, and then refusing to provide a refund after these repeated errors, is awful customer service. I simply want the medication I already paid for in the correct dosage, and instead I am still having to spend my time calling and trying to get Embody to fix an issue I have already raised with them multiple times.