Stephanie M.
Refusal for refund even though subscription was put on pause
Put my subscription on pause and company noted that it received that communication however still sent my NAD two months in a row. They are refusing to refund even though I said I'd send back the product. TERRIBLE customer service. In addition, I had been on a name brand GLP1 peptide before and although I ordered the same strength from this company I don't think their compounding is up to par or consistent. I have heard great things about RO. Try them and avoid this!
Response from EmbodyOct 14, 2026
Hi Stephanie, thank you for sharing your feedback, and please accept our sincerest apologies for the frustrating experience you had with your subscription pause, the unexpected shipments, and the refusal of your refund request. We completely understand how upsetting it is to receive and be charged for products after attempting to pause your account, as well as your concerns regarding the consistency and quality of your medication. This is certainly not the standard of service or product experience we strive to deliver. We would appreciate the opportunity to review your account details directly, look into your cancellation history, and address your concerns regarding your treatment. - Embody Team