EmbodyReviews of joinem.co

Response from EmbodyOct 15, 2026

Hi Shana, thank you for sharing your feedback. We are deeply sorry to hear about the ongoing frustration you and your family have experienced regarding prescription refill delays, pharmacy fulfillment issues, and lack of follow-up from our customer service team. This is certainly not the standard of service or communication we aim to provide. We would truly appreciate the opportunity to look into these account details and investigate where the fulfillment process broke down to help address these serious concerns. - Embody Team

Response from EmbodyOct 15, 2026

Hi Nancy, thank you for sharing your experience with us. We're truly sorry that you've had to deal with so many issues throughout your journey with Embody. While I'm glad our team was able to send replacements for the medication and the empty package, I understand that these resolutions don't erase the frustration caused by the other problems you experienced. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team

Response from EmbodyOct 15, 2026

Thank you for bringing this to our attention. We're truly sorry that you felt disrespected during your interactions with our team. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team

Response from EmbodyOct 15, 2026

Hi Deb, we're very sorry for the concern and frustration this experience has caused. We understand how alarming it must have been to open your package and find that the medication vial was warm despite the packaging intended to keep it cold. We apologize that your attempts to get clarification about the medication's condition and request a replacement have left you feeling unheard. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team

Response from EmbodyOct 15, 2026

Thank you for sharing your detailed feedback. We are glad to hear your package arrived promptly and securely, but we are truly sorry for the frustrations you experienced regarding mixed communications from our clinical care team, inconsistent pricing information, and a lack of progress during your time on the program. Your insights regarding our pricing transparency and clinical responsiveness are incredibly valuable, and we are actively working to streamline our guidance and ensure accurate information across all platforms. - Embody Team

Response from EmbodyOct 15, 2026

Hi Lori, we're so sorry to hear how disappointed you've been with your experience. Feeling disrespected and left without clear communication is understandably frustrating, especially when you switched providers hoping to find the right treatment and support. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team