JoinBrandsReviews of joinbrands.com

Horrible first time experience. Paid and didn't get the video. Customer service was horrendous In response to JoinBrands’ reply: We did hesitate to reach out — because your AI chat reps make it nearly impossible to get to a real person. When I finally did, their response to my video being 12 days overdue (and still never delivered) was simply “oh so so sorry.” I never got the video I paid for. Instead, I had to beg for a refund, and even then JoinBrands refused to cover the money I spent shipping the product out. This doesn’t feel like a professional service at all. It feels like an AI-run business with no accountability, and the most effort I ever saw from JoinBrands was when I left this review on an outside website. In response to JoinBrands’ updated reply: For transparency, here is what actually happened: I paid for a video and shipped my product, but I never received the video — even 12 days past the deadline. After chasing repeatedly, I eventually got a refund, but JoinBrands refused to reimburse the money I spent on shipping. My order was then cancelled and reassigned to another creator without my consent, and I was charged again. Reaching support was extremely difficult. Most replies came from automated chat reps, and when I finally reached a person, the response was a generic apology and a link to the refund policy. The only consistent response I’ve received has been here on Trustpilot — not by email. I no longer want to use JoinBrands and simply want my money back. Future customers should know this was not just a delay but a failure to deliver and an unauthorized recharge.

I have been using this app for quite some time now, but just experienced being scammed by a brand. They waited till I create content- 1min video!!! - and then they rejected it saying that it’s good but we just won’t be processing with the collaboration. I worked hard for that video and even involved other people. I was supposed to be paid $108 for that video. I contacted customer support and they said oh well this is normal and we can’t do anything about it. Not only they won’t force brand to honor their side of the contract , but also they won’t punish the brand. Guess it was ok to waste a few hours of my life and have me work for free. I am confident that that brand found a way to record the screen and they will be using my video for free. Absolutely outrageous.

Made a campaign for 10 people, all of them were terrible, and I never wanted to use them. I asked for a refund because I cannot find any good candidate, and they said it's non-refundable. Terrible app with terrible customer service.

Poor creator quality, even worse UX platform. Makes it really hard to cancel projects once set up, auto approves content without any checks. Avoid.

JoinBrands is a frustrating platform. There is no way for creators to review companies or report bad behavior. Additionally, a lot of brands just want fake Amazon reviews which is not cool and can cost you your Amazon account. I reported this issue to customer service and they told me that if I don’t give the brand a good review I risk working with any brands in the future. Super disappointing and frustrating.

I started JoinBrands back in April of 2024 and I would consistently get jobs. I am at a 4.9 star level inside tier 3 and it appears ever since I hit tier 3 which only took me a month to achieve, I got less and less jobs. I haven’t got a single job in over a month and I apply daily, throughout the day.

Overall, I have found it a very disappointing experience working with JoinBrands. I have received some content which I have used for my brand. But, I have had several disagreeable situations. I signed up for a Blast Campaigh and after shipping a $50 product to an influencer after giving sugesstions for the content creation she decided my brand was not a good fit and didn't want to create content she said said 'Im sorry you are disappointed but my content rights are worth more than $5.' Apparantly, the influencers are only paid $5 for a blast campaign (I paid more, plus the JoinBrands fee) and this particular influencer wasn't aware I was going to have rights to her content - and it is quite obvious she didn't even read my brief. I also had some very low quality content produced including one where the sound was so bad I couldnt even understand what was being said. You can only reject content once and that was my one time so I was unable to give feedback after the proper content was created. One influencer still has not created content even though it has been nearly a month since I send her the product. Customer service has been no help with anything. Overall a really disappointing experience.

Terrible, no one will return an email now for weeks!