Savanah
The whole system changed, medicine changed - disapointed!
The whole system changed. I wasn’t able to start at my previous dose, had to start all over again at .5mg. In addition, the pharmacy changed and I noticed the medication was of lesser quality than it used to be ~4 months ago. The needles provided were extremely flimsy and cheap, and the actual medication seemed water down, the needles couldn’t even get a dose out of it. Very odd, and I’m disappointed considering how much it costs and the fact there’s been no further progress in my weight loss journey since I’ve received this “new medication”…
Response from BelleFeb 17, 2026
Thank you for your feedback, and we apologize for your disappointing experience. We understand your frustration with the dosage restart, pharmacy change, and concerns about medication quality / needle supplies. Your concerns about medication consistency and needle quality are important to us. While some system changes resulted in ordering discrepancies, the quality issues you've described don't meet our standards regardless of the circumstances. We’re confident in our new pharmacy, and the medication they provide. Same active drug, with different concentrations. I will be messaging you directly to review your account details and work on a resolution together. We're committed to ensuring you receive proper support. Thank you for your patience.