Amble HealthReviews of joinamble.com

I loved Amble in the beginning. Something has happened. I ordered on June 4th and they took my money and I never received the meds now they’re saying update my payment because it won’t go thru! And oh yes it did!! Now what?!!

I was a customer with Join-Amble for several months during my weight loss journey, but unfortunately, their customer service left much to be desired. Communication is restricted to a messaging queue on their website—there’s no phone number to call—and if you send multiple messages, you’re pushed to the back of the line. At least, that’s how it seems to work. I had recently moved and updated my shipping address before placing my next order, which cost $179. The estimated delivery date on their site was 07/01/25. However, the order was delayed, and I became concerned that the medication might have been exposed to heat or gone bad. I reached out through their messaging system on 06/20/25 and followed up again on 06/23/25. No response. When I checked the tracking, I noticed the delivery date had been updated to 06/23/25, but UPS showed the package was being sent to my previous address. I immediately verified that my profile had the correct new address—and it did. I contacted customer service again, and after several ignored messages, I finally received a reply that scolded me for sending multiple messages 🙄. Then, they asked for my name, partial phone number, and current address so they could investigate and fix the issue. That was six days ago. Since then, I’ve repeatedly asked for an update or a refund and received no further response. Meanwhile, someone at my old address contacted me to say the package had arrived there and asked what to do with it. I passed that information on to Join-Amble and asked again for guidance. I was ignored. This has been an incredibly frustrating experience, and I will never do business with Join-Amble again. Their customer service is unresponsive, unprofessional, and frankly, shady. I feel scammed and hope others read this and proceed with caution.

I joined Amble several months ago, and the first few months, things were ok. Then in May, I did my check in, was prescribed my medication and was told it shipped on 5/29. It never came. I followed up with them several times but it is impossible to get anyone to speak to. Everything is done thru chat and they have a very generic response several days later. I just got, "sorry for the delay". There is no number to call. They then took another payment in June for my next shipment but still never shipped the previous month. When I reached out to them, I never received a response. My medicine finally comes today and by this point it is no good. It is warm. The ice packs are warm as it has been sitting somewhere since beginning of June. So I cannot use it as it needs to be kept refrigerated Once again I reached out and once again I heard nothing back. I really wanted to give them the benefit of the doubt, but their lack of customer service is unacceptable.

Paid for 3 months supply and only received a month. Reached out via chat and phone and no response except a bot. It’s ridiculous that you can’t get a person to actually respond. Requested a refund and still waiting.

UPDATED TO ONE STAR: Tried several times to cancel, keep getting charged and have had to dispute charges with my bank twice now. The company ships when they so feel like, and has no option to call anyone. Submitting messages just gets you a bot auto reply, and actual assistant responses take on average a week. If you message again before receiving a response, you are put to the back of the line. TERRIBLE communication. It was so easy to sign up and get started. Very straight forward process. However shipping is slow and my second month of treatment is now late. Difficult to get a hold of someone and responses seem auto generated. Good value but poor communication. Also I was told in exchange for a review, I would get free upgraded processing/shipping. Left the review and it's a non-working link. Updating to share this.

Horrible! Customer service is almost non existent. You send an email and it takes at least a week for a reply. They have charged me for 3 months of Zophran and I've received 1. Ive been in a vicious loop of correspondence since May and it's almost July. RUN!! Don't sign up. They will keep charging you even if you pause your account and get a new credit card.

I have been using Amble for about 3 months. My last prescription was delayed about a week. They said the pharmacy was behind. My dose was only delayed one day when I receive my medicine. On June 4th they charged me my usual and after my consultation they increased my dosage. I still have not received that order. I am over a week past the last dose I had and I am not getting any communication from them despite messaging support and the doctor. My next payment will be charged 2 days from now. So they’ve taken my money, not sent my medicine and I’ve missed a dose. My only choice is to start again with another company and dispute the charge from June 4th and any subsequent charges. Buyer beware. They will not come through with your meds and ghost you.

There is no way to cancel your automatic order and they automatically take the funds from your bank account. I have tried to cancel, told them i am no longer at that adress. But kow i have another on its way with no way to cancel. And what ever you do dont ever press the order now button because it automatically charges and sends it to you without asking you to confirm. They are ripp offs.