Nidhi J.
Unresolved Money Transfers and Failure to Credit Funds
Complaint against Abound regarding two money transfers initiated on January 25, 2026. Despite more than 60 days passing, the following transactions have not been credited to my destination loan account in India. Abound has marked these transactions as "Delivered" on Feb 26th in their system. However, the funds are not present in my recipient account. I have engaged in continuous follow-ups with their customer support team, but I have only received generic, automated responses that fail to address the missing funds or provide a definitive timeline for resolution. It appears the company is intentionally delaying the investigation.
Response from Abound by The Times of IndiaMay 6, 2026
Dear Nidhi, thank you for taking the time to share your feedback. We understand that transfer speed can be a concern, and we want to assure you that our team is actively working to improve this experience in the near future. Please rest assured, your money is always safe with Abound and will be delivered securely. We truly appreciate your patience and support, and we hope our continued improvements will earn a better rating from you. If you are still facing an issue, please reach us again at [email protected]. Thank you, Team Abound