Abound by The Times of IndiaReviews of joinabound.com

Very disappointing customer support experience. My transaction has been pending since May 2, and despite raising multiple support tickets through the app, I have received no meaningful response or resolution. Each time, I only receive an automated email stating that the issue will be reviewed, but no one follows up afterward. What makes this even more frustrating is that the recipient account is not a new account. I have been transferring money to the same account for nearly 2 years without any issues. If this were a new beneficiary account, I could understand additional verification checks, but there appears to be no reasonable explanation for such a long delay. It has now been over a month, and I am still waiting for a proper update. For a financial service handling customers’ money, this level of communication and support is unacceptable. I hope Abound takes customer concerns more seriously and improves its support process.

Transfer was initiated on 18th May 2026. A fee of $1.99 was also charged. The Abound app showed quick transfer within 4 business days (by May 24th). Abound send a request for an instant payment and I approved it via Bank of America and the funds were received by Abound same day. Just after May 24th, the status changed as "Processing" and then it said "Transfer is delayed but the funds are safe and secure and the delay was notified and prioritized". I did not see any progress after few days so I first reached the Support chat on the app. There was no response, so I had to reach out via email. I got an immediate response from Nishtha saying that it might take about 10-12 days and the money would be credited to my Indian account by June 4th. I felt the delay was unjustified and since I need ed money urgently, I did another follow up a couple days later. Now another person by name Ashok Mehta responded saying the funds should be deposited around June 8th. They keep right shifting the date. So I don't want to reach them again and they would now project a new date. I filed a complaint with BBB. I think this is a scam so please refrain from using this service. I will post an update if I get my money back.

I would give a negative star if available. Its almost a month still i am not getting the money transferred. I really dont know why still run this service. Just awaiting one last time receive the fund before thrashing the app for ever .

This matter raises serious concerns regarding the handling of customer funds and the reliability of your service. I initiated a transfer on May 6, and the funds were debited from my account on May 7. As of today, the transfer has not been completed. This prolonged delay, without resolution, is unacceptable. After repeated follow-ups, I was explicitly informed that a refund would be issued if the transfer was not completed within 3–5 days. However, when I requested the refund on May 20, I was told that a refund was no longer an option, directly contradicting your earlier assurance. This inconsistency, combined with the continued withholding of my funds, reflects a lack of transparency and accountability. The customer service responses have been inadequate and misleading throughout this process. If this issue is not resolved immediately—either by completing the transfer or issuing a full refund—I will be compelled to escalate the matter by filing complaints with relevant financial regulatory authorities and consumer protection agencies. I expect urgent action and a clear resolution.

Very unprofessional customer service. One day my wallet balance was showing negative balance. I asked customer service about it and they informed me there was some app error which made some cashback expired and not shown in the app but only in their backend system . How can a customer use cashback if it’s not shown in their app? They expect us to use the cashback before it expires but the same cashback cannot be seen in the app but only in their backend system !!! Very funny . They replied “ We would like to inform you that the amount $51.51 had expired on Dec 31, 2020. $103.24 expired on Jan 1, 2022, and $0.82 expired on Jan 1, 2024. These were not eligible for withdrawal. The amount $155.46 was added to adjust the negative balance. ” They told they can’t do manual adjustments. I kept following up and then they told :” As part of this manual reinstatement process, a new validity period until 16 May 2028 was assigned to the wallet balance.Please note that the reinstated amount can be utilized toward future remittance transactions before the mentioned expiry date.” when I checked balance it was zero again I asked why it is so, they are again back to square one saying, it was just added to rectify their system error not to be used by me ! They keep on replying in a specific template , each person replies differently and unprofessionally. I had issues with their remittances earlier too

This service showed a shocking level of irresponsibility. They held my funds from 10th May and only bothered to cancel the transaction on 25th May with a lazy “failed” response. For 15 days, my money was stuck with them — no updates, no urgency, no accountability. If they knew the transaction wouldn’t go through, they should have cancelled it immediately instead of sitting on my money for over two weeks. Because of their delay, I also lost interest on my own money, which is completely unacceptable. This isn’t a minor inconvenience — it’s careless handling of customers’ funds. The way they operate shows zero respect for people who trust them with their hard‑earned money. After this experience, I’m done with this service. They’ve completely lost my trust, and I won’t be coming back.

it is a fraud money transfer company from times of india.my wife send $2000 dollars in april till now money not credited to the indian account! no customer service number also

I had a very disappointing experience with Abound regarding an international money transfer. I sent $2,200 on 4/17/2026 (Transaction ID: 1974245846), and the money still did not reach the destination account even after Abound missed two promised delivery timelines. Customer support kept asking me to wait without giving a clear explanation, proper tracking details, or a concrete resolution. What is most concerning is the lack of transparency about where the funds are currently stuck and why the delivery dates kept changing. For something as sensitive as international remittance transfers, reliability and communication are critical, and this experience did not meet expectations. I hope the company improves its customer support responsiveness, escalation handling, and transfer transparency so other customers do not face similar stress and uncertainty.