Johnston & MurphyReviews of johnstonmurphy.com

I will never buy any products from J&M again. I had a pair of their better lines of shoes, the welt between the upper and sole failed while in the rain after less than 10 wears, and they would not take an exchange or fix them, the shoes were ruined. Why spend money on a brand that treats people like this? Spend the same or a little extra on a shoe with a higher build quality and a company that doesn't run from what should be their obligations.

DO NOT WORK HERE. they post the job as paying $17 an hour and then once you're done with training they bump you down to $12. They make you sell thousands of dollars of expensive mens wear but can't pay you more than Claire's or McDonald's would. As a full time sales associate when the manager goes on medical leave and the assistant manager never shows up again they will schedule you for open to close ten hour shifts BY YOURSELF FOR OVER SEVEN MONTHS and then proceed to fire you over leaving an "I'll be back" sign when you leave to feed yourself during your TEN HOUR SHIFT. Don't work here, don't shop here, go get their shoes at Macy's or von maur cuz they're probably on sale at those stores anyways. Just don't waste your time 👎🏻

Terrible customer service. Didn’t bother to tell me shoes were out of stock that I ordered. Now I’m leaving the country tmrw and no shoes

I’m a new customer. Received a guest gift card for Christmas. Purchased an item online. Four days later they sent me an email saying that I had canceled my own order. Called them about it and they stated that in fact they didn’t have the inventory. Could not give me a reason why they blamed the change on me versus taking accountability for it. Won’t be back.

Service is a 0. FedEx never came.

I ordered online from these cowboys and they took my money, then auto-cancelled the order 5 days later. No doubt they had taken too many orders and just set about cancelling the ones they couldn't fill. However, there was no explanation - just an email saying order status = cancelled. No refund notficiation, for all I know they have taken my money

I have bought three pair of Johnson Murphy Chukka boots over the past two years. The sole came apart within 4 months on all three pairs. I have worn this brand for years but I am looking for an alternative because the quality has declined so quickly with Johnson & Murphy.

Had a bad experience, didn't even get to try the clothes. They canceled my order without tell me they were going to do so or verifying that it was not fraud. Even my CC didn't contact me bc it was not fraud. They said i had to do the order again. When i tried to do that, i coudn't use the original promo code for new customers. When i chatted with customer service, they said i had to call. CALL and wait on hold? This company clearly isn't that interested in making money. You can fix this by emailing me sending me a new promo code. Here is the order number so you can see that i'm correct. 506462398. You will find my email with the order in your records.