John H.
If it was possible to give no stars and…
If it was possible to give no stars and leave a review that’s exactly what would happen here . I have waited over 8 months for Johnson Controls Glasgow to install a standard ADT wireless monitored home alarm .Each time the engineer attends they tell me that they have still to bring another item of equipment needed to complete the install just before they leave Question (WHERE IS THE JOB PLANNING ? ) Answer (THERE IS NONE ) I have had 4 visits in total ,multiple excuses and storylines to explain away the problems ,I am sorry extremely sub standard service does not sit well with me ! I notified ADT through their contact us web page that I was deeply unhappy with the performance of Johnson Controls Glasgow office and told them that I had put an end to this Charade and instructed the Glasgow office to remove the partial system install that has taken over 8 months . ADT came back very apologetic and stated that we will get this sorted out ! Let’s see how long this takes them to get to the bottom of the problem ,in the meantime I got an automated call from ADT as I am a key holder to tell me that there was a problem with my Alarm system that’s not bad it only took 26 hrs to flag that there was a problem with the alarm . Johnson Controls Glasgow have clearly not informed the monitoring centre or system of the update and removal of the alarm . I am just curious to see how long it will take ADT to understand the problem given the fact that it took Johnson Controls over 8 months to complete only a partial alarm system install using standard parts ? No wonder there is a growing market for Yale wireless alarm systems and a growing number of DIY self installs taking place given the extremely poor level of service supplied from the OEM alarm manufacturers Johnson Controls Glasgow what a waste of time ! If you plan on getting an ADT alarm system please make sure you get another office to deal with your install as this Glasgow office is chaotic and non functional at best . Johnson Controls are dragging the good name of ADT through the mud and tarnishing their brand name and reputation . It’s not the alarm system that’s needs to be monitored ADT should be keeping a careful eye on the poorly run Glasgow office to make sure they don’t continue to serve up substandard service to their new customers . A PATHETIC DEMONSTRATION OF EXTREMELY POOR SERVICE AT ITS WORDT AS I DONT BELIEVE ITS POSSIBLE TO SINK ANY FURTHER THE GLASGOW OFFICE HAS HIT ROCK BOTTOM HERE ! Dealing with the Glasgow office of Johnson Controls is very much like a game of snakes and ladders 2 or 3 moves forward then over a dozen moves backwards . Johnson Controls sort your selves out and this particular office for the sake of the reputation and good name of ADT .! At least ADT attempted to get in contact with me and tried to resolve the situation , unfortunately it’s a waiting game now ,as Bella from ADT didn’t leave any contact details or e-mail addresses for me to follow up with ,only a brief message saying that it would be handed over to the appropriate department ,let’s see what happens and exactly how long it takes them to swing into action and turn things around I am only glad that Johnson Controls are not dealing with the complaints issue or I could be in for a painfully long wait . ADT please stop calling the key holders to inform them that there is a problem with the alarm now that the alarm is no longer installed !