Johnny WasReviews of johnnywas.com

They make artsy, expensive clothes--and I returned the only item I ever purchased from them. I have asked them repeatedly to discontinue sending me catalogs at HOME and at WORK, but they cannot figure out how to do that--even when I've sent an envelope full of catalog address pages to their business office. This makes them one of the least responsive and most environmentally unfriendly companies I've come across. Shame on them!

Worst customer service ever, overpriced postage costs, when disputed with customer service was literally told too bad so sad. Will never purchase from again. Buyer beware

Disappointed in the lack of compassion and empathy. I had an accident last year where both of my feet were broken and had 5 major surgeries. I purchased several thousands of dollars in clothes on line while in bed. This clothing normally runs true to size, I normally use a large. when I was able to walk and stand. I tried on the dresses and everything else I had purchased. The two dresses and one shirt did not fit. They were too big. I have called the company several times and they told me sorry they cannot refund or give me a credit. I told him I specific problem that I had a catastrophic accident, and I was unable to walk for several months and they didn’t even acknowledge or empathy about my injury. I do not understand why they will not make an exception and help me since I had a valid reason for not returning the dresses. It is not my fault that the company did not make the dresses the sizes that they have on the label. I have reached out many many times and requested a supervisor to call me and no one has called me back. I find it is extremely difficult to return anything you purchase online. The worst part is that I cannot even return it at the store because they do not allow the store to return online product. Very sad! Daisy Wortel Miami

I can't get off their mailing list after a year of requesting it by contacting them by phone, email and their own unsubscribe on the website. They get around it by making you enter your name and email and address in order to be removed then proceed to re-enter your info and mail to previous addresses with the "or current resident" printed on the label so the USPS has to deliver it. It's like Mickey Mouse in the Sorcerer's Apprentice with the mop and buckets that keep multiplying - just can't get them to stop and at this point I wouldn't buy anything with their label on it if I was buck naked and it was minus zero cold.

I ordered a blouse on sale, online. When I attempted to return the item, I was told no. It was on sale for less than 1/2 the original price. At the time of purchase, I wasn't warned about this policy. I've checked the previous gmail. Saleswoman said she had nothing further she could offer. Now I can't talk with a customer service clerk. They are short-staffed so I'm told. I've loved a kimono I bought previously and planned to purchase another. Unfortunately, those plans are cancelled.

I bought over $500 of clothing in store that was to be shipped. I was promised tracking and an email receipt. When I didn’t receive it I called the local store which did not answer so I called corporate. I was on hold for 5 min prior to getting a live person. Once I got a live person I was put on hold while she “checked” for over 15 min While holding and checking emails there was an auto email giving me a ticket number and telling me phones are busy and call back another time. Didn’t have the courtesy of telling me verbally. If I didn’t see the email I would still be on hold. Very disappointing! Still have no info on my purchase.

I bought a dress from the Johnny Was website. The dress was on sale plus I had a coupon code. The total came to $229.60. My confirmation email showed everything correctly - the purchase price (labeled subtotal), discount, tax, and then total. For the tax, it said "included in subtotal" which then made the math correct. But, Johnny Was made a second charge against my account for an additional $16.02. When I called them, they explained that there was an error in their system and so the additional charge was to correct their error. A business cannot decide after the fact that they should have charged more than the customer agreed to and make a 2nd charge! But, they won't fix it and have already shipped the dress.

Be careful about giving your credit card details to the online store. Purchased (and paid for) a top on line in August 2022. October 3 a charge for $345 was made by Johnny Was to my credit card. They have confirmed that someone at JW "attempted to use my card but it was declined" I have informed them that the charge went through and given them proof that it is still a debit on my VISA. They will not tell me why they were keeping my credit card details on file without permission or why someone was "attempting to use" my cardf 2 months after my purchase. I am going to have to register a fraud and cancel the card.